uBreakiFixReviews of ubreakifix.com

What a horrible company, and they do so much shoddy business, they're too busy to do a decent job on your devices, ppl, because they're employed by Asurion and all about the money. Keep reading the reviews, any that were positive only make up some of the happy endings, what's real and unfortunate are those sad stories that permeate, and should be taken seriously because you're gambling with your phone.

Somehow I'm not surprised that this place has mixed reviews. Samsung recommended them. And because of the problem with my phone I didn't want to spend time and carfare to go down there, so I decided to email the owner since after reviews most of which were negative. This is what I said. " I'm contacting you by email before I to do anything. 6 months ago I bought a Samsung Galaxy A32 5g phone. I didn't immediately charge the phone that it had a hardware power defect and it was under the 1 year warranty. When I tried to charge it, it only visibly pulsed but wouldn't charge. I bought the phone through Tracfone Wireless. I don't know what the problem is even though it's under warranty I can't afford the hidden fees. I want to be misled and charged for things that are extraneous plus time and carfare. I'm on disability and the phone was more expensive than I expected. As I expected he never responded. Been there done that. Caveat Emptor.

My friend's phone was unusable due to several unwanted apps and viruses popping up on the display. We took it to AT&T and they said it was unusable and tried to sell us another phone, but after more than 30 minutes of explaining my friend did not want to get used to another phone, they finally mentioned we could try uBreakiFix. I took it to our local 29th Street Grand Rapids MI store near Center Pointe Mall and Tim fixed the problem in 10 minutes. Not only was there no charge for this fix, but Tim explained how to fix it ourselves if it happens again. This is an excellent service with knowledgeable and customer oriented staff. I will be using them for future tech needs and will recommend without reservation.

A repair is only as good as the company performing it, and their warranty only as good as their willingness to honor it. I chose uBreakiFix because they advertise a "1-Year Limited Warranty that is valid at all locations." Unfortunately, when a display defect developed and progressively worsened after my repair, the warranty claim was immediately denied without anyone physically inspecting the device. I was also told that this store (in Santa Maria, CA) was "privately owned and operated," and therefore can make decisions inconsistent with the advertised warranty that is advertised as being valid at all uBreakiFix locations. My frustration is not simply that the claim was denied; it's that the decision was made without inspecting the device and without any meaningful effort to determine the actual cause of the issue. I thought I could trust them as a national chain. Instead, they performed shoddy work and refused to stand by their advertised warranty. You're better off going with any local chain that actually cares about quality of work and customer service.

Darren S. Was wonderful. He was very helpful and polite. I definitely had a great experience.

Do not go to them. I ended up at west 23rd st. They lied to me and never told me I was paying 200 dollars for a non-apple screen. The phone cost me less than that -- and, had I known I may have made a different decision. When I got the phone back, the screen did not work right. I kept having to push to get an app to open and when I told that to the person, he said, Oh, Idid not tell you about it not being an apple screen as you seemed ina rush. Not true. and, even if I was in a rush that would be something you have to tell a customer. Bottom Line -- 200 bucks for a screen that does not work. Do NOT use this business in any location. Chinatown is way better. And, now I can't get anyone from that store to refund my money. No one takes the call and no response. This place is a RIP OFF. I think they use confirmation bias to support their business.

TEN STARS. Napa, CA location (1.5 hours from rural town) The technician worked a miracle to repair shattered back iPhone pro max in ten minutes. I had an urgent avian vet appointment which i made THANK YOU

Worst customer service on planet. Employees not professional.