uBreakiFixReviews of ubreakifix.com

I went in for battery and back glass replacement. The techs didn’t properly seal the phone and within a day moisture built up inside. They refused to fix it and said I would have to buy a new phone even though they didn’t seal the phone to Apple standards because “it’s not possible to seal it like factory” I didn’t even realize but after looking at my phone they didn’t even put the 2 Penelope screws back into the phone. I bet this missed a bunch of other stuff

I brought my Bose Amp in for repair because they didn’t fix it the first time and I can’t live without my music. The day it was supposed to be fixed I guess I wasn’t paying attention to the time and I walked in the store 5 minutes to 10 am. I stood in the store looking at the products on the wall when the manager came in through the front door with trash can that he just emptied. He immediately told me to get out and that I was trespassing? He was visibly upset like I broke into the store and he caught me red handed. I left and came back an hour later and he had my Bose amp wrapped up with 50 layers of heavy duty Saran Wrap telling me to take my business elsewhere because I’m not welcome and to never come back again because I was trespassed. Look if you don’t want people to walk into your “public store” then maybe you should lock your doors when you dump your trash. That guy was very rude and has no idea what he is talking about plus he cut parts off my amps motherboard and didn’t even fix it. I’m pissed cause all the staff there are really cool guys who do great work but that manager is a joke ! Who should have apologized that he left the door unlocked and he was caught off guard instead he made it worse by trespassing me permanently!

READ THIS WHOLE REVIEW. Wish 0 stars an option. What the hell. AFTER breaking the screen you were supposed to fix and refused to give a warranty PROBABLY because you knew you messed it up. I am a broke (not just sorta broke, I am so broke I go to the pantry for food) college student, and you scammed me after ACKNOWLEDGING your prices were higher than they should be. No sympathy. No empathy. Just cruel profit-driven intentions. I can no longer afford to fix my phone AGAIN right before break. My phone was moderately alright before you guys touched it. Now, it is obliterated inside and out. Thank you very much. I can't believe that you can look at a college-aged girl, struggling to breathe when the price to fix her only point of contacting her family 1000 miles away, and then say "Yeah, you weren't expecting that price were you." I am appalled. As I sat for three hours, missing two classes with mandatory attendance to get my phone fixed, it took another hour to get the wifi password to not be stranded in the middle of Gainesville. I have worked customer service. I understand it is not easy and there is a lot demanded of you. However, I never lost my integrity in the quality of service I provided. I frequently go and HAVE GONE out of my way, into personal inconvenience, to ensure a patron's exemplary experience. Ubreakifix has failed to do so. Never in my life, have I had a cooperative of adults so abhorrently dysfunction. Put ME in the back, cause I am damn near sure, at least then something might be done correctly at this establishment. I saw the quotes you gave other people around me. You scammed more than one old person. Appalled. Disgusted. I know see your gross business practice as Asurion parent company. You offer "insurance" and then have your services fail. Wow. You have reminded me, that there truly is evil left in this world. Not only have you scammed me, but I can guarantee you also fail to pay your employees a livable wage. Wow. Failing me, AND the people who work for you. I have learned that companies who play dirty, make dirty money. I hope you are happy you got $250 of my $800 a month paycheck (mind you, before rent). Because obviously, I know how to invest in my education, but not in a scam. Unfortunately, this being the first time I have ever been scammed so badly, I used to have hope for humanity. I am an optimist. You, my friends, have made me not only a pessimist, but a nihilistic one at that. I would have rather given a charity the $250 directly since apparently the first expenditure was a waste of money. I hope the big boss Guru Gowrappan knows that USC is only relevant because everyone knows that the only reason your school is considered elite is because you allow rich white people with ACT scores below 20 to be admitted. USC or "University of Spoiled Children". Embarassing. I guess this makes sense why you scam poor people because it is all you guys know. I can only hope that this review on Google helps at least one other poor college student stay away. Thank you for reading this. I'm sure no one actually will, but it is always worth a shot. As they say, shooters shoot.

I woke up to a phone with a bright white flashing screen. Tried to do a factory reset. Nope. Took it to Verizon and they had me take it to Ubreakifix in Southlake. I was afraid it was likely a software issue and absolutely could not be fixed and I was leaving in 2 days for Italy. Katherine (Kat) greeted me and was very professional and pleasant. She performed a brief diagnostic and advised she thought it was a disconnected cable inside the phone affecting the screen. Turns out she was correct and had me fixed in about 30 minutes. If you go, ask for KAT. I'm sure all the technicians are good. But she ROCKED it!

Terrible service all.around. I took my sons xbox to get the hdmi port repaired/replaced. Picked it up afer a week and it came back with the disc drive making a strange noise and turning on by itself every 5 minutes. They never tested it because it made a loud noise when it powered on. I immediately took it back amd after two weeks it was determined to be unrepairable from the damage that their repair person did. Had to get their corporate approval to get a replacement xbox. Now waiting 2 more weeks to get the replacement. I will never use or recommend this company ever again..Just terrible service.

To potential customers: stay away and never sign up for their "insurance." The store salesman (in Sarasota) said, after a few days, they'd have to send the computer to Orlando for repairs. They then gave me an estimate of $199, which I approved. Uubreakifix failed to message me, as promised, when the computer was "ready." I finally contacted them. It had been sitting there for a week with a "unrepairable" sign. I asked for the diagnosis. The salesman said he'd have to ask the manager before printing it out. I finally gave up and left, after he waited on a line of other customers first. So, no report. You'll find the Asurion insurance (same company, it seems) next to impossible to cancel; the salesman in ubreakifix will sell you the insurance but "can't" cancel it, in spite of his promise that you can easily stop the monthly payments by canceling it. Good luck: the company has NO instructions on the website as to how to cancel. When I pointed this out to the salesman when I picked up the unrepaired computer, he gave me a phone number for canceling. (This is a scam-like business trick: make it hard to cancel.) Fortunately, I tried the phone right there. It didn't work. He gave me another, which worked. I was promised email confirmation within a couple of hours. I still don't have any such email.

I will not recommend them and beware, it is a scam. Those people charge over $300 to replace the screen and if there is an issue with it after you leave the store, they will not fix it. Take it to Apple if you have an iPhone. You get Apple part and you know it's done right. YouBreakIFixIt in Helotes, TX is a scam, you have been warned.

I left one of their stores a moment ago without accepting service. The store is located in Bellevue, TN, at 7043 US-70S Unit C, Nashville, TN 37221. The technician did not have a good attitude. He wouldn't let me tell him what happened to the laptop. He kept cutting me off and giving curt responses, and saying he has been fixing computers for 35 years, and he'll know where to look. The attitude was off-putting. He then proceeded to charge a $60 non-refundable fee just to open the laptop. He tacked on taxes and an additional 2% credit card processing fee. Meanwhile, it was clear on their website that they would check your laptop for free, and you only pay for the repairs.