uBreakiFixReviews of ubreakifix.com

Quick service done right. Very happy

walked in thinking we were going to have to replace my boyfriends charger port he took his phone back and gave it a good cleaning and thankfully it was just dirty! didn't even charge us which isn't even heard of now days! they guy was very nice and did quick work:) I'll definitely bring him any phone that needs fixin

Alex took care of my problems quickly...I had a virus that was making my phone changing pages off and on,and not letting me stay on a page. He was friendly and efficient.

I had a very frustrating experience with uBreakiFix. The Kapolei store inspected my phone and said they would do the warranty screen replacement on Monday. Since I wanted my husband to be able to use my car during the week instead of his, I called the Aiea location to ask if they could do the repair sooner. At first, I was told they couldn't do it under warranty and wanted to give me the price to pay to fix it. I then called Samsung and the Kapolei store to confirm they do. When I called back to the Aiea store a different employee (female) said, "I don't know who you spoke to, but yes, we do those warranty repairs." Samsung also said the repair should be covered under warranty. Before I made the trip, I confirmed they had the replacement screen and a technician available. But when I arrived, I was told they wouldn't do the warranty repair after all. To make matters worse, when I went back later to get the name of the employee I had spoken with, another employee initially refused to give me his name. He then started saying the repair was probably not under warranty and wanted to inspect my phone again, even though the store had already took it back already. I declined at that point. I even explained to him what samsung said and what Kapolei store said that they are supposed to fix it. All he did was not let Jordan, the other guy be held accountable, or even be accountable himself. The conflicting information, the poor communication, and the lack of professionalism made this an extremely disappointing experience. I called the main company customer service and will only be going to Kapolei store.

I shattered the back of my iPhone 16 pro max, so going through my insurance they set an appointment for ubreakifix to repair it. I took my phone on the scheduled appointment, the process was easy, the staff friendly and three hours later my phone was repaired looking brand new😊all done free of charge. I will definitely recommend anyone that need their phone repaired to ubreakifix.

Had an issue with my new phone. Verizon recommend your Iselin office nj. The 2 gentlemen in the office were of great help in fixing the issue. I would recommend them to all. Thanks guys. Bill B

Mufasa was excellent really fast screen repair. I would definitely recommend going to uBreakiFix.

Worst experience I ever had, if I could give 0 stars I would. Dropped off laptop on June 26th, was charged 40 bucks for a "diagnostic fee" which was actually the ex employee Danny signing us up for a warranty for a broken machine. Lying about what we were paying for. For the next 5 weeks we were there multiple times asking what's being done, what's wrong, what needs to be fixed. Was told just a battery needs to be replaced, told any other damage was fixable. Told that it was being worked on. Danny said they had a scrap machine to take parts out of, that since it had been several weeks and was taking so long cause they were understaffed we wouldn't have to pay for parts being taken from this machine to fix our computer. We got a voice message on July 10th saying it was fixed. Get there the next day, told that was premature, that it's not done, but testing is being performed, it will be soon. We go there again and again multiple times over the next several weeks trying to find out what's going on. Always reassured it's being worked on, got my best person working on it, it will be fixed. That it boots up, that it's working just need to make sure it will be able to run and handle what you need to do. That they are performing stress tests. We get there August 3rd, see a different guy there. Was told that Danny and everyone in the store was fired for scamming and defrauding customers. He goes into our account, there was a $700 dollar repair quote we were never told. (Find out only then it needed a total motherboard replacement and battery.) Our computer was marked as "fixed" on July 22nd in their system, it was not fixed, no work was ever done beyond initial diagnostic. I had to call escalations twice to get just the $40 dollars refunded. Initially they didn't even want to refund me the 40 dollars saying we paid for a warranty and that it was covering any new damages. Theoretical New damages on a machine in their possession that was not operable. What could it even cover? Nothing. Had to talk to escalations again and again. Today told by Escalations that they weren't going to compensate us for the lost time, weren't going to do anything for us, that any promises their ex employee made, anything we were told is on him. It's our fault for believing that the store was working on the machine and if we want it fixed we will have to pay full price for everything. Full price for a computer we were told by the ex employee that it was being taken care of and fixed. Never go to this franchise. If anything ever happens, any promises are made by any employees, corporate will wipe their hands of anything and everything. Your fault for believing the employee, your fault for trusting the business to take care of you.