Elise L.
Probably the worst customer service experience in my life
I sent my phone into the Kelowna office by mail in (there was no location in my city, and they were endorsed by Google for all Pixel repairs.) I was told that it would be about 2 weeks, and cost $85 for the battery replacement plus shipping. After 10 days, they called me and said they needed to order in a new battery since they did not have any in stock. On day 33 I finally contact them asking for an update to be told again the battery still hadn't arrived. Day 43 I contact them again, only to be told that "Oh, your battery arrived and we fixed your phone! We contacted you by email and call but you ignored us". (Which, had in fact had been a lie). Contact them again asking them to resend any emails or calls. Day 45 I am then told that the battery had NOT arrived, that they JUST PLACED THE ORDER FOR IT, and they will tell me when its finished. Day 50, finally give up and ask them to return my phone unfixed. Day 54, they completely ignore my request to return it, fix the phone, and send me the bill with an additional "$85 misc fee". TLDR; They took over 8 weeks to do a 'simple battery replacement' and my bill went from $~100 to $212. Was given false information several times during my repair. Would not recommend.



