uBreakiFixReviews of ubreakifix.com

My xbox series x quit working so i took it to ubreakifix because their add said free diagnosis. The employee at the counter said I had to pay $65 for a diagnosis because they would have to take it apart. After two weeks I had to call them because they hadn't called me. Turned out it had already been fixed but Nobody thought to let me know. All they had to do was reset it which doesn't require being taken apart however they still charged me the $65 diagnosis fee plus an additional $65 to reset it.

Google told me to bring my Pixel here as they are an authorized service location. They also said there would be no fee to investigate the issue. That was a lie. They charge $30. However, they were the only store nearby that had the part in stock that I needed for my phone and that could provide same day service. Since this is a work phone, I didn't have the luxury of waiting several days for any other store to order the part and fix it. The quoted me a price for the repair but failed to mention that taxes were not included in that quote and that they would charge more if I paid with a credit card so it ended up being nearly $40 more than quoted! They also said they would call (my wife's phone) when the phone was ready, in about an hour. I waited until it was nearly closing time and called to inquire the status. No one answered so I got in my car and drove to the store only to find out that the phone had been ready for the past two hours. Rather than call, they texted. When I mentioned that this wasn't very professional as text messages can go unnoticed if the phone is not in your hand but a call would be heard from anywhere, the employee just shrugged it off. No apology. Again, not very professional. In the end, the phone works but I imagine just about any phone repair shop could do that. Next time around, I'll be choosing one that doesn't mislead you about their pricing and that provides better customer service.

Brought in my iPad for a replacement screen. They said 250$ I said sure, I regret it. My screen isn’t cracked anymore but now certain areas of my screen do not respond to me touching it. I have to literally SLAM certain parts of my screen for a response… btw even typing this review was disastrous. Maybe they can’t line up the new screen with the magnetic sensors which is sad… but why charge a full premium for a horrible job? UBreakiFix sucks. You’re better off getting your replacement done from that random dude at the mall.

A friend of mine wanted to do a cpu, motherboard, ram, and nvme ssd upgrade using brand new parts on her sons current pc. Normally this is the type of thing we do together but I wasn’t available and neither was her husband because of a family emergency. She found this shop and was quoted $99 the assembly of the parts, when she went into bring the hardware in for assembly, she was then charged $165 instead of the original quoted price of $99. Strike 1. The store assembled the pc but told my friend that the I/O shield didn’t line up properly with the case because her new motherboard was bigger than her previous one. This wasn’t true seeing as I have built 3 previous system with the exact same hardware. They also said that the nvme ssd was working but for some reason they couldn’t boot from it so they installed windows on one of the Hard drive because they didn’t want to format the old ssd that was part of the system with the previous hardware that was being replaced for the upgrade. But they still wanted to charge her the full 165$ even though there was the possibility that some of her I/O wouldn’t work. Strike 2. I called into speak to the rep/tech to get a better idea of what was going on and asked for pics. Its clear that the board wasn’t angled right on installation but my friend could fix that herself when she got home, the main thing was the parts were assembled and the pc was working. I told my friend to go pick up the pc and we would do the rest when we had time. I also told her to have the rep show her that all the I/O can be used properly by plugging things and for the price of $165 make sure they updated the bios on the motherboard. Upon arrival at the shop my friend was told that all the I/O ports now work but they wouldn’t let her go in the back to actually attempt to plug something in herself and that her bios was updated and everything was done. My friend gets the pc home, the bios wasn’t updated and still had its bios from the factory version 3.06 released on 2024-07-31. We then proceed to attempt to install windows ourself on the new nvme but can’t find it in the bios, we remove the nvme heatsink to find that it was never installed and the rep told us it was and it was working but they couldn’t install on it. Strike 3. Now with very little faith left we check the old hardware that was in the tower before the upgrade to find that they needlessly disassembled everything and didn’t return her old cpu so my friend had to go back to the store to pick up the remaining parts of her old hardware. Overall, the tech and the rep were polite but knew very little about pc assemble and did the bare minimum and got the system working but they lied about the bios update and the nvme being installed and working. For cell repair they maybe decent or even great but I wouldn’t have them repair or assembly a pc again. This is for the location of 1011 North Federal Highway Fort Lauderdale, FL 33304

Gave laptop and was charged 400. OK. But then after some time the glue started falling apart before my literal screen (what broke) starting coming off with the only thing saving it being the wire that makes it work.

Tried to get my Nintendo Switch to get fixed (Card reader) and my vent cover. Got back home with it, and turned it on, but the battery was dead, tried to charge it, NEVER CHARGED AT ALL, I haven't even touched that thing in a while I hope I can get it to work again somewhere else.

I am giving 2 stars solely because the techs at Union City at least gave me no fuss about fixing the problems they created, but in all it took 7 visits to fix my phone and then fix the subsequent issues. Everyone here was very nice but they are unfortunately not very good at repairing phones. I made an appointment on their website for the repair I needed, but when I arrived, they didn't have the necessary part. So next time I made an appointment, I called ahead to make sure they had the part... and when I arrived, they were missing the glue needed to actually USE the part. Third time they had the part and repaired it. Then I discovered they had left dust in front of the camera lens, so I had to go back for them to fix that. Afterwards I noticed severe microphone issues, so I went back and they explained they had left the plastic on the microphone. They fixed that, but then I discovered yet AGAIN they had left dust in front of the camera lens! Now the dust has been removed but who knows what other problems they have introduced. I wish I had checked reviews before going there, it was so many hours of my life I'm never getting back.

Went to the Website, entered my phone model with all additional stuff. They sent me to one service location, 25min driving away. Just to find out: they do not even service the manufacturer ( Motorola ) and are not even able to order parts ! I went to a competitor and they ordered a part ( 1 day ) and fixed in 1 hour.