uBreakiFixReviews of ubreakifix.com

Ubreakifix warning! Please do not use this company for your electronics repair. I very rarely place reviews but this place provided one of the worst experiences I have ever had. I took my shattered iPad in for screen repairs. I spent $275 to repair the screens. Less than 2 months later the interior screen broke in one spot. My 4 year old granddaughter was playing a game where you tap the screen with your finger on an ice cream cone. The iPad was not dropped or damaged by us in any way. I took it into the Janesville location and they were rude and said we had clearly damaged it. When they could not show me any evidence of us causing this issue they agreed to order parts under warranty. I then left the iPad with them on June 19th. I was told I would have it back in a week. After waiting over a month I picked the iPad back up as no repairs had been performed. I called Asurion customer service and was told to take it to the store in Machesney Park, Ill. When I arrived they said this was already determined to be customer damage and took pictures saying they would try to escalate the repair for warranty and call me. Another week passed without any response. I contacted customer service and was told that no warranty repairs would be performed! These people do not stand behind their repairs and I would never recommend them to anyone! If I could rate them as zero stars I would.

On 7/22 I left my phone at ubreakifix Towson Maryland location to replace a cracked screen. I was asked to return later that evening to pick up the phone. When I arrived, the phone wasn't done and was asked to come back the next day. The next day I received an email that the phone is unrepairable. When I called the store I was told that the phone is looping between repair and regular mode. That was a surprise to me because the phone was working fine when I dropped it off. After some troubleshooting, I was told that they will need to order a new battery and a new screen in hope that would fix the looping issue. On 7/31 I received a call from Josh, the store manager, and was informed that new battery did not fix the problem. I told the manager that I believe that the motherboard got damaged when the initial repair was attempted and he agreed with me and as an excuse added that sometimes things happen. He also told me that the case was escalated to their regional manager who has the authority to issue me a compensation, and that he/they are going to make sure to "do right by me". The regional manager was supposed to call me on 8/1 but that didn't happen. I now find myself without a phone or any possible way to retrieve the data from that phone because of the looping issue. Today is 8/3 and I still haven't heard back from any managers, local or regional. I can understand that "things do happen", which is unfortunate, but I also expect the management to take the responsibility and at least have the decency to call me, own up to the mess up, and make things right

Amazing qhick efficient service, seemed to have just the right precision. I feel good in u break i fix's care.

I have called them three times and left voice mails asking them to return my call since no one ever answers the phone. I have never received a call back. How rude and bad for business. I would avoid this place if possible.

I'm not happy with the service I received at the Talmage location in Toledo Ohio. The staff reinstalled a new windows on a pretty new laptop, which I'm not able to understand why, since windows come with every computer. Then, the installation was missing the drivers to finish the set up, and god knows what other things will be missing after that. Now they need a week to install the missing drivers. This is bad work, lack of responsibility, and lack of respect towards customers.

They provide false information to customers and break your items. Extremely misleading and unprofessional not to mention if you call to complain they hang up. The Evansville Indiana store

Do not take your phone to this repair shop. They are shady. I filed a claim to replace my screen, dropped the phone off, and when I picked it up I noticed damage to the back panel that wasn't there before. The shop told me to come back the next day and talk to the manager, which I did. He said they'd order the replacement part and fix the damage at no cost to me. A week went by with no call, so I followed up myself. I was told the part had arrived and the repair would only take a few minutes. Ten minutes later, the manager called and said I'd actually need to file a claim through my insurance — but assured me it wouldn't cost anything and wouldn't count against my annual claim limit. When I called my insurance company, they told me the shop had already closed out the claim, and my only option now is a refurbished replacement phone. I'm still making monthly payments on my original, brand-new phone — and will continue to for the life of the loan — for a device that's about to be swapped out for a used, refurbished one with an unknown history. This is a clearly shady tactic. The shop damaged my phone, then maneuvered the claim process so they walked away with zero responsibility, and I'm the one stuck paying full price for a "new" phone I no longer have. To make matters worse, my insurance company was just as bad. Instead of acknowledging that this whole situation was caused by the shop's mistake, the rep basically told me I should consider myself lucky I'm not on the hook for the full deductible. Lucky? I'm losing a brand-new phone I'm still paying for and getting a used, refurbished one in return, through no fault of my own, and I'm supposed to feel grateful I'm not also paying extra for the privilege. I also want to note that the techs I dealt with were genuinely nice and professional. My real issue is with the manager, who handled this dishonestly and made me feel like the damage and the resulting hassle were somehow my fault — like I was the inconvenience, instead of the customer dealing with the consequences of their mistake. Needless to say, I'll be shopping for a new insurance provider and crossing UBreakIFix off my list for good. If there's one thing I hope others take from this, it's to actually check reviews and shop around before trusting either a repair shop or an insurance provider with your device.

Go with a local company. They will no honor the warranty between sites so if you are on vacation and the screen goes out you are out of luck. Support local businesses instead.