uBreakiFixReviews of ubreakifix.com

I purchased a new Samsung S21 Ultra 5G which I clumsily dropped and badly cracked the display. Thank God that I purchased the Asurion insurance. Took the phone to UBREAKIFIX on Austin Street in Forest Hills, NY. The claim was easy and the repair very fast. For $30 I was back in business in no time. The alternative could have been ugly. Good company.

had hard drive replaced. it took 8 days for it to arrive. fixed the next day. promised a call and email when ready for pickup. got neither. called for status they said it was finished yesterday. what I got back was a computer with 2 cracks on the bottom trying to remove to replace drive and 4 mounting screws missing. very unhappy with the overall experience this was the Smithtown location .and will go elsewhere if I need services.

I took my phone in to be fixed under manufacturer's warranty, and apparently the machine they used tore one of the internal cables. The original issue I brought it in for wasn't fixed, and now it's broken even more. The guy at the desk told me that it was still totally functional, which turned out to be false because immediately after I left, I noticed that it won't connect to any cell towers despite multiple resets and reseating the sim card. My only option is to mail it into Samsung and wait up to 14 days to get it fixed. Like a lot of people, I use my phone for work and unfortunately don't have a backup. This is EXTREMELY inconvenient and honestly pretty unacceptable.

I went to Ubreakifix on Belmont Street in Brocton and had the best experience. Bobby and Mark were very professional and polite. Great team. And what a relief getting my phone fixed so fast! Thank u, from Perry

We had a great experience. David was excellent and everyone was helpful. We decided not to fix our Xbox and we were not charged. I will come here with every thing in the future. Thank you!

The Samsung-referred "UBreakIFix" San Diego store on Midway Drive is AWFUL. I called first and they said to come in for a "free diagnosis," I called back to ask about backing up my phone before coming in and they put me on hold and forgot I was on the line waiting. They had me come in, then the front guy "consulted" w/ a guy in the back (presumably Manager or owner) who made something up and said "Samsung will not allow us to diagnose your phone unless you first pay $275 (or something close to that) to fix your screen (tiny, superficial, pencil point crack that I don't even care about)." Samsung can remotely look at phone issues and when I told T-Mobile what the store said, they agreed it was not right. Samsung should look into these guys. Samsung is awesome and that store is not legit, Samsung corporate probably thinks they are legit b/c they "somehow" have mostly 5 star (fake?) reviews. Now they are going to have an honest 1-star review. Hopefully they can't delete it. Samsung and the tech I spoke with get 5 legit stars! I am going to follow up with Samsung to see if that is true, if it isn't then Samsung shouldn't refer customers to them_partner with them. Usually I don't ever complain, but this was B.S. and "ubreakifix" Midway Drive, San Diego needs to get called out. (Also, they said they would need me to leave my phone for 3 hours to diagnose, but I heard the guy in the back say to charge me almost $300 to fix the screen w/ minor issues, then work on it the next day, not even knowing the issue yet).

Took my phone in to Tucker, GA UBIF in January. Phone had just been purchased directly from Samsung as certified pre-owned. As soon as the sim card was put in I knew there was a problem with the sound. Samsung told me to take it to UBIF. They kept my phone for 2 months while lying over and over about the resolution. One joker passed it on to the next and the next and the next and the next... Supposed to get me a replacement phone but nobody there knows their rear end from a hole in the ground. Finally a replacement was sent to them for me fro Samsung since they couldn't repair my phone but God knows where that replacement is because I still haven't received it or even had any followup about it and it is now May! Main office is a JOKE because they are as worthless as the local store. Neither has a clue what expedited means but I was promised repeatedly that my case would be expedited. They must all think it means leave my phone on a shelf and only think about it when I call to ask what the heck is going on. And then I'm forced to start over fresh dealing with somebody new all the time.. Worst customer service ever. They should be ashamed! Avoid at all cost!!!!

I brought my Samsung Galaxy S9 Plus in for a battery and screen replacement on Saturday May 1st. The manager Dina was very pleasant yet the experience ranked as one of the worst that I've ever had with a local business in my 62 years. My camera lens was scratched it smudged on the inside which I considered no big deal as these things happen. It was the way the young man who answered the phone around 1:15 p.m. on Tuesday May 4th at the Paramus store dealt with it. No question he had a screw loose. I'm in a service business myself and I deal with all sorts of people; I never experienced that kind of unprovoked rudeness. Even though they would probably fix the phone to get me to change the review, I don't trust that young man to not intentionally sabotage the phone. I am taking the phone somewhere else and paying twice. Two other people with iPhones had problems there too. I have to rank the store less than one star. I want to stress this should not reflect on the manager, Dina. She is a nice person, regrettably I was not able to speak with her, besides she is only one person. Use the Paramus Rte 17 location for electronic device repair at your own risk, you were warned!