uBreakiFixReviews of ubreakifix.com

Dropped off an iPad 5th gen that worked perfectly, but needed a replacement charge port (was charging intermittently). Was told 1 week, due to the part having to be ordered. It took 2.5 weeks. I sent my daughter to pick it up. She paid and received the iPad, only to find that there was now a huge bubble under the screen. She asked for them to fix that and was told to return in 30 minutes. She came back and found that there were now what appeared to be scratches under the screen. She called me and I had her request a refund while they fixed it, and that we would return the next day to pay for it and pick it up. We came back the following day. They had "reverted" the repair (by presumably de-soldering the entire charge port connector), and had somehow either disconnected the battery or discharged it completely (and they added "bonus" fingerprints under the screen). They said that they thought that she didn't want to pay, so they couldn't leave it repaired?! There is no way to tell if the screen even works now. I explained the miscommunication and asked them to complete the original repair and I would pick it up later that week. They said that the manager would not allow them to do any work on the unit. Very frustrating and very unprofessional. All we ever wanted was for the unit to be repaired, and in the same shape that we brought it in. We never asked for them to revert anything.

Sent my Ipad to ubreakifix rockford. Could not be happier. They were fantastic from start to finish. I have several more ipads to send them. Looking forward to working with them again.

Update: Today is Monday 4/5/21, and uBreakiFix has never reached out to me to provide me with updates. I'm continuing to try to get a full refund because they have failed on every promise that they've made. I'm still willing to give back all of the parts along with the rest of the phone which is MORE than uBreakiFix gave me, & I only want my money back. Summary I just got my iPhone 8 today from uBreakiFix in Matteson IL, & it is still broken. I expressed how disappointed I was with the "repair," but they claim the phone is fixed. I will not use my phone in the unacceptable condition that it is in, so I feel they have stolen $416.08 from me, which was the full cost of the repair including tax. I know I'm not the only one. I heard plenty of other people coming in & complaining while I was in their store waiting. Also, if you call their customer service line, you need to wait a long time in line because they must have so many other people calling in to complain or to trying get refunds. Full Experience 3/1/21 I brought my cell phone to uBreakiFix to replace the battery & the back glass. I was told it would be a 24-hour repair 3/2/21 I called for a status update & they told me they needed until Wednesday 3/3/21 They called me at 10:30am to say my phone would be ready in an hour. They called again at 11:00am saying they needed "a little more time" & that they were going to charge me an additional $50 because the charging port was not working. After not hearing back, I called at 5:15pm, & my phone was ready. When I picked up my phone, the front screen was broken. They agreed that it must have been their fault & to replace it for free. After waiting an hour, I got the phone back & the new screen was protruding out from the frame. The employee said that they must have forgotten a screw to secure the screen. After waiting 20 more minutes the employee came back & said the phone was “fixed.” The screen was better, but it was still protruding from the frame. The employee told me that could be fixed & that they would repair the phone the next day 3/4/21: I called at 1:00pm to get a status update. They told me the screen was fixed, but the new charging port was having issues. They said that I would have to wait for them to order a new charging port, which would be on Friday or Saturday. I told them I need my phone for work and I can’t wait any longer for the repair. I asked for a refund, and I was willing to give them back the parts to the phone. I told them that they could do whatever they needed to get the parts back, I just wanted a full refund. They only agreed to refund $143.58 for the battery and charging port, but they would not refund me for the back glass which was $272.50. I told them that doesn’t help me out because I wouldn’t be able to use the phone without a battery or charging port, so what good would new back glass do for me. I called their main customer support at 877-320-2237. I spoke with a corporate employee who put me on hold after hearing my story to call the Matteson location. When the corporate employee got back to me he told me the same information that the Matteson employees told me, but he added that he would open a “case file” for me, and assured me the phone would be 100% fixed without any issues. 3/6/21 I got a call around 3:00pm on Saturday that my phone was finally completely ready 3/7/21 I was finally able to pick up my phone, but as I picked my phone up I could feel that the screen and back side of the phone were not sitting properly in the frame of the phone. It’s clear when you look at the phone that the screen and back side of the phone were not installed properly. As you can see in the pictures I’m afraid the back glass may completely fall off at any time. I told them that they could have the entire phone if needed. I just want my money back at this point, but they are completely unwilling to do anything help me. Now I’m left with a phone that I will never use because the front screen and back glass don’t feel secure at all and I can even see the hardware behind the screen and back glass.

Absolutely horrible experience! Run the other way, they will break your phone and steal your money. I was told they were going to replace my phone at no cost to me because they broke it to the point of no repair and they instead charged me for a full repair. I am sickened by their customer service and lies, you can’t even speak to the manager because they have to speak to their manager. NEVER COME HERE! SAVE YOUR MONEY AND GO SOMEWHERE ANYWHERE ELSE

The worst experience you can imagine. The battery was draining on my MotoZ 3 and I had cracked the camera lens, so I took it in to see what they could do. Matt said that he would order the parts and contact me when they arrived, which he did. I take the phone back and dropped it off, came back several hours later. Matt said that he had good news and bad news...the battery and camera lens seemed to be working fine, but he broke the screen while working on it. The screen had a white stripe running down the right side so one third of it wasn't viewable. He said that he would order a new one and replace it free of charge. Duh. But it would take a few days for the part to get here. At first, I could use some functions on the phone, but as time went on, it looked like ink was bleeding into the screen and eventually became useless. Five days I had to be without a phone...as a business owner. So I go in to have the screen repaired when it comes in, and when he's done, he starts ringing my bill up at the register and says that he'll knock 10 percent off because of the inconvenience. Ten percent off of sixty some odd dollars...a whole six bucks for five days without a phone. See folks, this is what happens when useless troglodyte pot heads are allowed to mingle with the rest of civilization. Obviously I told him that I wasn't paying and went on my merry way. The battery seemed to be fine until I got down the road...now it's doing the same thing it was doing before I took it to them. Basically, I just took it to them to break it so I couldn't use it for five days and got absolutely nothing out of it except wasting my time. They should rename this dump "You Break It, We'll Break It Even More..."

I broke my iPhone xs and I took my phone to the uBreakIFix on dr phillips in orlando and they were able to get get my phone fixed within a few hours. Would return for sure!

Brandon was very helpful. The staff knowledgeable. I had used other big companies for the same problems and this company had fixed right away. Awesome customer service. Highly recommended!!

I decided to take my laptop that has a cracked screen over to them. The day I brought it down the person at the stand said it would 150-300 which ia reasonable for such a repair. They tell me they'll call me the next day with an exact price. The next day comes and no call. I decide that'll I call them and ask what the price is. The price magically went up to 500. It becomes clear to me that they are attempting to rip me off so I decide to turn down thier services and I go to pick up my laptop. So when I get there I am greeted by a employee who smells and lacks hygine. He has such an attitude about having to get my laptop. I took the laptop and left. The sad thing about this place is how they rip you off. In 2015 my little brother cracked my older laptop and I took it to them. That laptop was far more damaged then this one i have now. The person there was honest and he fixed it for only 300 which is a fair price. They arent the company they used to be. You're better off looking elsewhere to be honest for device repairs.