uBreakiFixReviews of ubreakifix.com

Excellent service. I took my phone in to be repaired after a company totally screwed it up. The guy(Chase) in the Highlands Ranch, CO location was extremely helpful, he was really cool about helping me out, my wife actually took him some cookies because of his service. It will be my go to from now on! Highly recommend this company!!

GO AWAY FAST!!! 94$ wasted on IPad screen It began fracturing again within 30 days. The alleged warranty “did not apply”

Dealing with Ubreakifix has been quite a frustrating experience. I originally shipped my Google Pixel 3XL to their Stone Oak location. For about three weeks, they did not acknowledge the receipt of the device. Upon contacting the Customer service email address, they kept promising that someone would get back to me. No luck. Sent another email and after two days, Ray got back to me informing me that the phone would be fixed within 24 hours and shipped to me. He did call me the next day to inform me that his technician had tried two different charging ports and that it appeared that the main circuit board was the problem and that since they did not have the part, he was going to take the phone to their Alamo Heights location. Ok. So, then, I get a call from him again saying that the technician at the Alamo Heights location had tested the device and it was in fact a bad charging port and that they had replaced it and that the phone worked fine now! However, instead of $79.xx, the repair was $120.xx. Anxious to get my phone back as I was using a backup phone, I agreed to the repair, and then, they charged my credit card twice! Upon receipt of the phone back, I found out that it did not charge. I tried 3 different chargers with 3 different cables and no luck. I wrote back again to Ray asking for a refund and got a boilerplate response that their repairs were covered by a 90-day warranty and that I should bring the phone back into the store that fixed the phone! I asked for the email address to the Alamo Heights location and never heard back from Ray. So, I wrote again and again to the Customer service email address and they assigned my case to someone that would help me resolve the issue, Jessica M. She responded back with a curt response and I asked if she was even aware of the entire history of my repairs. She wrote back again saying firmly that she would not issue any refund and that I could take the phone back to the store that repaired it. In the meantime, I had responded to a follow-up satisfaction survey and given a poor rating and got a call from the Alamo Heights store manager who wanted me to change my review as he said that he was doing me and the other store a favor by taking on the repair!! I explained to him that to me, it didn't matter which location did what. As far as I was concerned, it was Ubreakifix that had performed poorly. So, Buyer Beware, folks!

terrible terrible TERRIBLE experience. I dropped off my phone to get the battery changed. It has not been holding a charge as well as when it was new. They informed me I had a cracked screen and my phone was DOA. They broke my phone. It is a complete and total lie that there was anything wrong with my phone. Unfortunately I read the reviews after this experience and found quite a few with my exact same experience. Run away from this place...don't walk! Horrible!

At least 4 screens have been out on my phone do to them not fixing correctly Piece of glass left in Didn’t replace seal Breaks in same spot and broke again same spot and NO I haven’t dropped it since first time Called corporate and can’t find my information Lady was polite and so was the guy trying to help but leave message and I hear nothing back

Careful - this company is a franchise operation so every store has a different level of quality or service. "Corporate" customer service takes three weeks to respond to an email message to resolve. As a result, correspondence is written by legal bots as opposed to real people. So don't leave the store before you inspect everything carefully, especially network and proxy settings. You're better off giving $50 to a smart college kid.

Springfield VA. I have a brand new Samsung S20 5G Ultra with insurance, a screen protector and a case. Long story short, the camera lense cracked and needed to be replaced. UBreakIfix gave me a better deal on the repair than going through my insurance or Samsung. Sandy was the young lady who helped me. She made my experience quick, easy, and inexpensive. Thanks again Sandy!

Sharing horrible experience ! It won’t be the last social platform I will be sharing this problem until it’s resolved . For your tech poor job I got 550$ robbed . I replaced my Retina display through Ubreakifix in ormond beach , paid 550$ On May 29 for original screen for MacBook Air 2019. After I bought extra case for my MacBook used double casing : plastic and cover case on the top of it plus screen protective film and used it with extra care after such an EXPENSIVE repair!!! How am I supposed to treat my brand new latest model device plus 500$ repair after all? I barely breath on it ! July 13 I saw few white lines on the screen, July 14 when opened laptop saw they expanded on the button and in the side . I went for warranty repair to ubreakifix because obviously the screen wasn’t installed 100% properly and showed damage in a month ! I use Apple products since 2007 and they don’t break that easy without falling/ water / dropping .But rep said they won’t replace it bc I broke the inner layer of my screen myself . We removed the protection film- it wasn’t a single mark , no dot, no crack but they kept repeating I broke it . Ubreakifix is a scam! I trusted their brand name and warranty , I did absolutely nothing to my laptop and newly replaced screen got damaged without any impact and that is how they rip off the customers . I will never use their services again and don’t trust their so called warranty . I simply feel robbed for 550$ by them . The claim will go further in their company and few other agencies . Not wishing them any good business wise with that kind of service