Tim A.
2/3 trees DEAD & They Won't Issue A Refund to my Credit Card
I ordered 3 trees from Ty Ty Nursery. It was a HORRIBLE experience. You are crazy if you order from this company. Read the terrible Reviews. 2/3 trees I ordered were dead. One of the dead trees arrived bent like a U. The second dead tree never bloomed. I called to get a refund because they advertise a hassle free 1 year warranty. They would not issue a refund to my credit card. Instead, they said their policy is to offer store credit only for the tree and would not issue a refund for the lousy overpriced shipping they charge. Store credit would do me no good because I would never order from this company again and they said if I ordered again, I would have to pay shipping again, which I definitely would not do as there is a decent chance they would just ship me another dead tree. I had to dispute the charge through my credit card company. I will win this and everyone else having a problem should do the same. They ship their trees bare roots showing with NO pot, and charge a lot to do this. You can order beautiful trees from Home Depot that will come in a pot, large bag tied around the pot to prevent dirt spillage and in a huge box for a lot cheaper than what Ty Ty charges. This is a very dishonest company with really bad customer service. Do your research, move on to a different Seller, and if you are dumb enough to get burned, make sure you use a credit card so you can dispute the charges.
Response from Ty Ty NurseryJun 24, 2026
We’re sorry to hear you were disappointed with your order and experience. We have canceled and refunded your order today. We understand this was frustrating, and we appreciate you bringing your concerns to our attention so we could resolve the matter financially.


