Ty Ty NurseryReviews of tytyga.com

We are a non-profit organization. We adopted a park in our community. We needed to plant trees. We purchased 2 thornless honey locust trees. The local Ohio State Extension Agent planted the trees for us. He said one of them seemed to be struggling a little, but he thought it would make it. The other is doing fine so far. He came by daily to check on them, make sure they were watered well, and that they were doing okay. The struggling one didn't make it. I contacted TyTy Nursery, and they told me it was not a problem; they had a Plantsurance guarantee. I was told to send an email with the information from the order and to do a scratch test and send a picture of it. If they felt the scratch test showed the tree was dead, they would replace it, but they were out of stock, and I would need to wait until they were back in stock, and they would credit me for the tree, and I could order a new one. I did that. I kept waiting for a response from them and didn't receive one. I waited about a month, and I called them back. The lady I spoke to informed me they had never received my email and I should send it again. I verified the email address I needed to send it to and sent another email. I waited another month and called back, and the lady apologized, said they were having problems with their email, and she would stay on the phone with me to make sure they received it. She said the trees would be back in stock in the fall, and I could reorder the tree then. Since she told me she saw the email come through herself, I thought I could wait and order a new tree in the fall. I waited, and when it got close to fall, I went to my account, and no credit had been given. I tried several times to call and check on it, to no avail. No one answered the phone, and the answering machine said they weren't available much when it wasn't tree season; they would be in and out of the office. I still don't have a credit and can't get hold of the right person to resolve this problem. I would just like to get my money back that I paid for the tree and the extras to help plant it. We are a non-profit organization, and we rely on grants and donations to run our organization. We do not have money to throw away. We paid $203.75 for both trees and extras. We made sure we had a very knowledgeable person to plant the trees, and it still didn't keep one from dying. They have 2 emails on record for us, our organization email and my personal email, and they communicate with me through our organization email. When we first received the trees we were very happy with the company and gave them a raving review because they were so helpful and the trees arrived when they were supposed to. Once the tree died, so did the customer service.

I ordered 2 plum trees in may. Total was about 280 dollars. They arrived quickly. I planted the day they arrived, following instructions and using the additional recommended fertilizer I purchased through them as well. They never grew. Dead. I contacted them for replacement within three months. I was told they were guaranteed for a year. I send photos. Emailed twice. No response. I escalated it to PayPal and they refunded me fully because they did not receive a response from them either. Don’t waste your time.

I would leave 0 stars if it was an option. I ordered 2 fig trees in June, both arrived in poor shape. The 3-4' tree woke up after 2 months of being in a planter with good rich soil and only the bottom 12-18" was alive, the other was completely dead on arrival. When I contacted Tyty they issued a small credit for the 4-5' dead tree instead of simply replacing it and was informed I could order another when they were in stock. Now that they are back in stock it will cost me $80 to get the same tree that I initially ordered. When calling customer service they informed me that "this is their policy" and will not offer any additional credit or help me in any way but I could wait until there's a sale although I will still need to. In summary, I just want them to deliver on my original order but the only way for that to happen is to pay them a considerably more $ than I originally spent. SAVE YOUR MONEY DON'T BUT FROM THIS COMPANY. SHOP SOMEWHERE WITH A SENSE OF CUSTOMER SERVICE.

Bought hundreds of dollars of trees and a some died before the first year was up. Message them about some replacements for the store credit since they have a guaranty on them going good for one year, no response!

Ordered $400 of shrubs, trees, fruit bushes and every single one has died. They arrived in poor condition. When i requested replacements, I was told they only offer store credit. However, the shipping charges were so high that shipping took up 1/2 the store credit forcing me to spend more money to get replacements. I reached out and asked for refunds which they refused. Be careful! This seems like a shady place. Lesson learned for me and wish I had done my research first.

Ty ty nursery - 2026 Personal opinion from an actual current persimmon tree on-line customer (victim) Purchased six (6) large and expensive Persimmon trees in 2026 (3 trees each in two separate orders) from Ty-ty nursery. Two trees arrived severely damaged with one tree (Fuyugaki Persimmon Tree) $77.84 received with the upper branches broken off. The terminal ends of three already well sprouted branches broken off (one ~12-13") (one ~8-10") and (one ~6-8"). The (Fuyugaki) tree had already sprouted leaves on all branches several weeks earlier prior to shipping. All other leaves quickly dried brown and fell of within days of receipt. Now 3 months later this leafless tree has not sprouted any leaves whatsoever, appearing in a state of dormancy (May into August) or possibly slow death, thought all along the few severely broken spindly upper branches too are progressively shriveling and dying from the terminal ends towards the root end. The second damaged tree (Giant Fuyu Persimmon Tree) $119.75 received with the large and long tap root bent upwards 180° in the shipping plastic wrap, and broken completely into two large pieces at the point of maximum bending. This root ball was unnecessarily overly wrapped extremely tight. Apparently this was done to fit the large tree into the available shipping box length. No problem right? Ty ty has a guarantee. Well, just wait until you try and get that tree with no living tap root replaced. Then comes all the requirements for mandatory delays until later in the year as it may yet sprout (or hopefully by then you will forget about this) and you have to send them a photo of the problematic or dead tree and only then will you receive their answer, not a replacement this year, but only their answer. This company has hundreds of negative reviews that can be easily found on many various sites. Many reviews state "stay away from this company/nursery". My plan is to never, ever purchase again from this problematic phony company and consider receiving only 4 of 6 trees in good order, I should feel lucky. I am not a tree novice as I have personally planted in excess of 1000 fruit and nut trees here on my property over the past 60 years. This year I planted 22 additional grafted or hybrid Asian Persimmon trees to those I already planted several decades ago. I ordered 22 trees from 8 different suppliers this year. This supplier wins the "PHONY AWARD".

Sent me 2 dead fall gold raspberry plants that cost $66 with shipping. Company hid my review and refuses to communicate about replacements or refund.

Ty Ty sent me Chinese Chestnut trees instead of the American ones. They know what they’re doing since people from online forums have the same issue with this tree! Don’t ever buy from them!