Ty Ty NurseryReviews of tytyga.com

Response from Ty Ty NurseryJan 16, 2026

Thank you for sharing your experience, and we’re sorry to hear that your order did not meet your expectations. We understand how frustrating it is to invest in larger, premium-size trees and receive plants that you feel fall short of the quality you were expecting. Trees shipped live can sometimes arrive with bends or curves due to natural growth patterns or movement during transit. In many cases, staking does allow young trees to straighten as they establish, but we understand your concern when a bend is significant and close to the base. Regarding the shorter tree, we did issue a refund for the difference in size in accordance with our policy, though we understand why that may not feel like a satisfactory solution given your original intent. At Ty Ty Nursery, we do perform quality checks before shipping, but live plants are natural products and can vary in shape, form, and appearance. Our focus is on overall plant health and long-term performance rather than cosmetic perfection at delivery. That said, we regret that this order left you disappointed, and we appreciate your feedback, as it helps us continue to improve our processes and communication. If you would like a senior representative to review your order again or discuss additional options, please feel free to email [email protected] with your order number. We value your business and appreciate the opportunity to address your concerns.

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to hear that your tree did not survive, and we understand how frustrating that is. At Ty Ty Nursery, all trees are covered by our free one-year Plantsurance guarantee, and we do not want you to be stuck with a loss. Please email us at [email protected] with your order number and photos, or call 888-758-2252, and one of our customer service representatives will be happy to assist with a store credit in accordance with our guarantee. We are committed to providing healthy trees, fair resolutions, and dependable support from our online plant nursery.

Response from Ty Ty NurseryJan 16, 2026

We’re sorry to hear that you feel disappointed and appreciate you sharing your concerns. At Ty Ty Nursery, our free one-year Plantsurance guarantee is designed to protect customers if a plant does not survive, but it does require time and documentation to properly verify viability. Many trees and plants are shipped bare root or dormant, and it can take several weeks or months for them to break dormancy and show new growth, which is why our team often advises waiting before making a final determination. That said, we never intend to ignore customers or delay communication unnecessarily. If you feel your claim was not followed up on, we absolutely want to review it. Please email [email protected] with your order number, photos, and reference this review so a senior representative can look into your case promptly. Ty Ty Nursery has served customers nationwide for decades as a trusted online plant nursery, offering affordable pricing, fast shipping, and a one-year plant guarantee. We value feedback like yours, as it helps us improve our communication and customer experience, and we appreciate the opportunity to address this directly.

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to hear how frustrated you are and understand how disappointing it is when trees do not grow as expected. That is never the outcome we want for any customer. Ty Ty Nursery ships many fruit trees bare root and dormant, which is a standard nursery practice and can sometimes be mistaken for being dead at arrival. Dormant trees can take weeks or even months to break dormancy depending on variety, planting time, soil temperature, and weather conditions. That said, when a tree truly does not survive, we do stand behind our plants with our free one-year Plantsurance guarantee. We absolutely want the opportunity to review your specific order and help resolve this properly. Please email [email protected] with your order number and photos, or call 888-758-2252, and ask for your case to be reviewed. Our customer service team is here to assist with verification and provide a replacement or credit in accordance with our guarantee. Ty Ty Nursery has served home gardeners, orchards, and farms nationwide for decades, and we take feedback seriously, even when it is critical. We appreciate you sharing your experience and would welcome the chance to look into this and help make things right.

Response from Ty Ty NurseryJan 16, 2026

We’re sorry to hear that you feel disappointed with your experience, and we appreciate you sharing your honest feedback. At Ty Ty Nursery, all of our trees and plants are covered by a free one-year Plantsurance guarantee, which is designed to help customers when plants do not survive. The guarantee provides replacement or store credit for the cost of the plant, in accordance with our published policy. We understand that not every situation feels ideal, especially when plants don’t grow as expected, and we regret that this left you feeling that the warranty was not helpful. Our goal is always to offer affordable pricing, healthy bare-root trees, and nationwide shipping, while still standing behind our plants in a fair and consistent way for all customers. We appreciate your acknowledgment that our pricing remains competitive compared to local nurseries, and we value your feedback as it helps us improve communication and expectations around our warranty process. If you would ever like us to review your order again or assist with planting guidance to improve success rates, our customer service team is always available at [email protected] .

Response from Ty Ty NurseryJan 16, 2026

We’re very sorry to hear that you feel this way and understand how upsetting it is when plants do not meet expectations. Ty Ty Nursery does care deeply about plant quality and customer satisfaction, and we never intentionally ship dead plants. As an established online plant nursery, we ship live trees and plants nationwide, many of which arrive bare root or dormant, which can sometimes be mistaken for being dead even though they are viable. All of our plants are backed by a free one-year Plantsurance guarantee, and when an issue is reported, our team works with customers to verify viability and provide replacement or store credit in accordance with our policy. We genuinely want the opportunity to review your order and help resolve this properly. Please contact us directly at [email protected] with your order number and photos, or call 888-758-2252, and a representative will be happy to assist. We value feedback, even when it’s critical, and we would appreciate the chance to make this right and demonstrate the level of care and service Ty Ty Nursery is known for.

Response from Ty Ty NurseryJan 16, 2026

We’re sorry to hear about your frustration and appreciate the opportunity to clarify. The timeframe you’re referencing was during the height of COVID, when our business experienced an unprecedented 2,000% surge in order volume, phone calls, and emails. Like many companies at that time, we faced temporary delays in response times and shipping schedules. While we did continue to answer all customer emails and calls, hold times and reply times were longer than normal, and shipping was running behind by several weeks. We’re happy to share that those challenges have long since been resolved. Today, Ty Ty Nursery is fully staffed, operating normally, and now ships plants faster than ever, with some of the quickest turnaround times in the online nursery industry. We continue to stand behind our plants with a free one-year Plantsurance guarantee and provide responsive customer service to help customers succeed. We regret that your experience occurred during such a difficult and unusual period, and we appreciate your feedback. If you would like us to review your order or assist further, please contact [email protected] , and our team will be happy to help.