Ty Ty NurseryReviews of tytyga.com

Response from Ty Ty NurseryJul 21, 2026

Thank you for your understanding and for giving us the opportunity to address this issue. We sincerely appreciate you updating your review and recognizing the efforts of our team. We regret the original mix-up with the walnut trees and are grateful that you allowed us the chance to make it right. We also appreciate your positive feedback regarding the chestnut and pecan trees.

Response from Ty Ty NurseryApr 27, 2026

We’re sorry to hear about your concerns and understand how the trees’ appearance can be surprising. Our trees are shipped dormant or semi-dormant depending on the season, which can make them look like tall sticks with limited branching or dry leaves, especially after transit. This is normal and helps reduce transplant shock during shipping. We do note on our website that orders ship immediately unless a delay is requested in the order comments. That said, your trees are still viable and will begin to push new growth as they acclimate to your local conditions and photoperiod. For now, keep them well hydrated and avoid overhandling, and you should start to see new leaves form as they establish.

Response from Ty Ty NurseryApr 9, 2026

We’re very sorry to hear about your experience and understand your frustration. We also want to thank you for your previous six orders with us—we truly value your repeat business and support. This is not the experience we want for any of our customers. I am going to have someone from our team reach out to you directly so we can review everything and work toward making this right.

Response from Ty Ty NurseryApr 6, 2026

Thank you for your feedback. We’re glad your first cherry tree met expectations, but we’re sorry to hear the second order didn’t arrive in the same condition. Variations can happen with field-grown trees, but we understand your concern. We will have someone from our team reach out to you from a 229 number to help make this right.

Response from Ty Ty NurseryMar 30, 2026

Thank you for your feedback, and we’re very sorry to hear about your disappointment with the condition of your jujube tree. We do not see any prior communication regarding this issue, and we truly wish you had reached out to us first so we could have worked toward a resolution before this was posted. That said, we absolutely want to make this right for you. I am having one of our customer service representatives reach out to you directly to review the situation and determine the best path forward. In the meantime, if you can provide photos of the roots and overall tree condition, that will help us assess and assist you as quickly as possible. We appreciate the opportunity to resolve this and turn your experience into a positive one.

Response from Ty Ty NurseryJan 20, 2026

We’re sorry to hear that your Vernon blueberry plant was damaged during shipping, and we understand how disappointing that must have been. While plants can sometimes experience breakage in transit, we do want to make this right. One of our representatives will be reaching out to you shortly to review the situation and arrange a partial refund for the damage. Thank you for planting it and giving it a chance to recover, and we appreciate you bringing this to our attention so we can assist you.

Response from Ty Ty NurseryJan 16, 2026

Thank you for sharing this, and we truly appreciate your continued support and honesty. We’re very sorry that the replacement for your redbud tree has taken longer than expected, and we understand how frustrating the back-and-forth communication must have been. This is not the level of service we aim to provide. If this issue has not yet been resolved, please call us directly at 888-758-2252 so we can review it immediately and make sure it’s taken care of. We value your past positive experiences with Ty Ty Nursery and appreciate the opportunity to make this right.

Response from Ty Ty NurseryJan 16, 2026

We’re sorry to hear that your cherry tree did not survive and appreciate you letting us know. How did the apple tree from your order do after planting? We have gone ahead and arranged to ship a replacement cherry tree under our one-year plant warranty. One of our customer service representatives will be giving you a call shortly to schedule a delivery time that works best for you. Thank you for choosing Ty Ty Nursery, and we appreciate the opportunity to make this right.