Twentyeight HealthReviews of twentyeighthealth.com

There able to answer all my question & help me out with any issues that I have with my orders. Very quick to respond back to me In a timely manner. Thumbs up guys keep up the good work.

They can’t seem to process insurance correctly. It was an annoying and frustrating experience.

Avoid at all costs!!!! This was once a company that could handle what they said they were doing but over the last few months they have not provided the service they have said they were providing. In addition to not receiving my products for the last two months they have started charging fees for things that they never charged before and I’ve made a premium program that once someone tries to opt out of they charge you for anyways avoid this company at all costs!!!

If I could give this "company" a negative rating I absolutely would. I attempted to start with them a year ago. They manage to fall behind on delivering my prescription on day 1. My first order took over 2 months to "arrive." I say arrive because I got a notification it was delivered, but I didn't receive it. I reached out for assistance and am still waiting to this day to hear back on that one. Found out it was still at the post office and received it a week later. So now from when it was filled, delivered, and by the time a started taking it, it had been 3 weeks. So realistically, it should have been filled again a week later. From that point forward it was issue after issue. Never once was it just delivered on time without me having to ask where it was. And I would get the runaround for days, once I would finally get someone to answer. And they wouldn't overnight you something to ensure you didn't miss days. It would take another 2 weeks to arrive. And forget about any texts you receive. Because they aren't lined up with the actual processing of your prescription. I cancelled this a half a year ago, and just recently started receiving new bills from them. And saying my insurance won't cover it because it's not in my timeframe. So now they may potentially screw up my true prescription I now receive through my local pharmacy. Let's see how long it takes them to truly respond. Because the half-assed please contact us for support message that's about to pop up under here is not going to cut it. I already did reach out. And expect a FULL response.

TwentyEight Health was a mixed bag from the start. I just needed to continue the birth control I was on with The Pill Club but it took them weeks to send the first packs. I need to skip the inactive weeks and take it continuously and the second shipment wasn't going to make it despite me contacting them multiple times. I moved to shipping it through Express Scripts. Now, today, right after I paid $26 for my annual renewal I was informed the plan is now $13/month. It wasn't explained but after digging I realized the $0 basic plan doesn't include prescription renewal, so basically it does nothing if you use an outside pharmacy. The email I got today said I would get 2 months free but after contacting them they issued a refund for the $13 charged today before I even got the email. What two free months?? I'm fairly certain it's illegal to move people from $0 to a monthly subscription fee (my annual fee was not automatic, I had to initiate the renewal myself) so I reported them to the FTC. Use GoodRX or something that's at least worth that cost. The $13 provides no additional value.

I changed to Twentyeight Health after Nurx was no longer offered in my state. I had a good experience with two refills in the last year for birth control. However, my prescription was not renewed, and now I am being charged $13/month for a service that I no longer need. I contacted customer service over a week ago and have not heard anything back. Incredibly disappointing since my experience with them was good in the beginning.

My account was switched over from Simple Health. I was finally ready for a refill so I completed the consult on their website. Because I had come from a different site that no longer exists, I was given a discount that waived the fee of the consult. Over a week later, I still hadn't heard anything back. Then I got an email saying my account was canceled because I had another account with a different email address. I never signed up with a different email so I'm not sure how that is possible. I emailed them and asked them to open my account as I had just completed a consult and was waiting on the doctors reply. I was then told that I needed to upgrade my plan to pay $13 a month. Mind you that they have a free plan available as well. Why do I need to pay $13 per month when I should only be communicating with the doctor once, maybe twice a year? I don't need extra services, just the prescription. It's now been two weeks. Still no response from the doctor. Every email I get is the same response and never actually answers my questions. I've emailed them today and asked them to close my account. Awful customer service. And now I have to scramble to figure out who can prescribe my birth control. Please use caution if you are going to utilize this provider. Update: the reply I received here is the same reply I keep receiving over email, which is not helpful.

We Hadn’t received order after the switch over from simple health so I emailed back from email explaining the switch over and notification that order was on the way. And then customer service verified shipment and a few other things and got a replacement shipment on the way and was received. So far so good