Twentyeight HealthReviews of twentyeighthealth.com

Horrible Experience!! I used simple health until twenty eight health took them over. I’ve only had one or two successful orders since it became twenty eight health. I recently noticed I was running low on birth control and they had not sent another pack. I checked their website and found out my subscription was canceled with no warning whatsoever. I reached out to customer service who told me it most likely got cancelled because my insurance changed…. To which I responded that my insurance did not change. When I then said I need a refill they said okay we will restart your subscription and send a refill! They then filed a claim with my insurance and did not fill my prescription and denied filling the claim (even though my insurance literally has it on file). Trying to speak to anyone is damn near impossible. They do not have a phone number just chats and emails that take forever to get a response and when you do finally get a response they will avoid all of your questions and concerns.

I'm surprised by all the negative reviews because I've always been able to get a response from someone within 24 hours. Any issue I've had has been resolved and the negative reviews seem silly to me considering the "old" ways we women had to get our birth control. I love being able to have my birth control delivered to me as opposed to paying a doctor while waiting at the visit, then waiting at a pharmacy. The convience and customer service that Twentyeight Health has provided is well worth it!

Horrible customer service and systems. User experience doesn’t exist on this site, you can’t update payment when required to do so because CTA button doesn’t work. Also, their email blast lack an unsubscribe button.

Mixed reviews after transferring from the Pill Club (I moved to a state the Pill Club didn’t serve). I originally had to pay 6.99 to speak with a provider, but they got my insurance and prescription filled out pretty quickly. I was able to get my first order very soon after, and the first couple orders I got pretty smoothly. However after that I started experiencing some issues with delivery estimates. I noticed that my estimates wouldn’t update as we got closer to the time of my refill, and then the estimate would suddenly be weeks or even months past when I was supposed to get my refill. Since I skip the placebos, this meant that there would be significant gaps where I wouldn’t have any birth control at all. The first time this happened my birth control showed up on time anyway, but when it happened again earlier this year I tried reaching out to their team to figure out what the issue was (I was supposed to receive a 3 month refill in March; after hearing no updates about my March refill, my account then showed I wasn’t due for a refill until May). Their customer service team never gave me a real answer as to this delay; I was even told that my March refill hadn’t been ‘skipped’ just delayed because of issues with their pharmacy partner, even though that was basically the same thing! They were able to get my prescription sent to a local pharmacy, but I had to pay out of pocket in the mean time as I waited for my account to hopefully update and the May refill to go through. In the middle of all this, they switched to a monthly subscription rate of 12.99. They did pause my account when it looked like my insurance stopped covering the specific brand my prescription was for, so I haven’t had to worry about May. The last customer service agent I spoke with, Kelsey, was extremely helpful and understanding (I would give her just 5 stars if possible). She helped me get my prescription sent to a local pharmacy for them to fill directly so I can still get my birth control in the meantime. The customer service is hit or miss, and I think ultimately I’m going to shift away from TwentyEight. I would advise others to try this only for short term, if at all.

Awesome customer service and care. Anytime I have questions or concerns they get back to me right away. I am so grateful to have such easy access to birthcontrol.

Was with Simple Health for a few years before the changeover with no issues, things went wrong within a few months afterwards. Twentyeight Health is extremely unreliable. I have had multiple months of issues that never had consistent answers to what went wrong. I had to fight to get my prescription and pay out of pocket in the meantime because of their repeated processing errors. Customer service takes days to respond and then doesn't actually answer the questions you asked. They do not have a phone line, only text/email. You cannot cancel without going through text/email. Their entire system feels like it is designed to wait you out or frustrate you into moving on. I would highly recommend looking at other options for birth control, this was pretty painful.

All they want is your money. I got transferred from simple health. My prescription needed to be renewed and the only way I could message my provider was to pay 12.99 to go ahead with the new prescription. Customer service is a joke and will only tell you to pay even though the basic plan includes medication and delivery. Just good luck actually getting the prescription to even start. This place is just a money scam and shouldn't even be considered for medical use.

I haven’t used this service at all Unfortunately my information got transferred from simple health and I just noticed I’m getting charged $12.99 for a subscription!! For what!! I don’t use them at all. I didn’t not authorize any payment or select any plan! This is ridiculous!