Twentyeight HealthReviews of twentyeighthealth.com

I got my first order of pills that lasted me 3 months and everything was fine. However I go to school out of state and tried to change my address so my next order could be delivered at my home. Come to find out I wasn't able to change my zip code as the site said I needed to reach out to the customer service team. It's been 2 weeks of me trying to contact them about changing my address and I haven't gotten a response. Meaning my order is across the country and i cannot get to it. I even tried to just request a quick refill and have not gotten a response. I am afraid of the effects this will have on my physical and mental health if I don't keep up with my pills as I have been on birth control for 3 months already. This is negligent behavior and just plain careless. There is no reason it is this difficult for me to get into contact with an actual person and not automated chat bot. If anybody has any other recommendations of more reliable companies that I should switch to please let me know.

I've been a customer for years, and recently I had a little issue where my pharmacy couldn't get ahold of the doctor to refill my depo shot but after I reached out to twentyeighthealth.com, it took a few days because everything is done through chat or text, you can't call and talk to an actual person, but customer service was on top of stuff and got my problem solved in less than a week. I really appreciate them keeping me updated too.

It was definitely frustrating at first! The site is very simple but also has very little information. And then the pharmacy wasn’t able to fill my prescription, for what reason, I still don’t know. But with a quick email, they told me that they could have my script sent to my local pharmacy. No issues whatsoever processing at my pharmacy. And now my script is sent to my pharmacy every month! Simple pickup! I strongly suggest sending an email if you’re having any issues. Everyone I have communicated with has been very helpful!

I am unable to afford any monthly bill due to not being able to work, when I emailed TwentyEight regarding my current situation they were very helpful in switching my plan so I can continue to receive my medications without any interruption.

Now I’ve had some issues with payment and adding insurance at first, but they respond to emails very quickly and have fixed any problems I’ve had so far. They are extremely nice and it seems they are just trying to figure everything out with the switch over. After my insurance was finally approved I have had no issues.

They were fine at first. I noticed that they started to send medicine multiple times a month. I think they are scamming my insurance. They started a premium subscription with out my knowledge and were billing me. Then they started charging $50 co pays. I have great insurance there should be no co pays. I am in the process of canceling my subscription and they are dodging the request. They do not have a phone number, only email.

Never written one of these reviews before but honestly, they've been so scammy the past few months that something needs to be said. There seems to be a few gimmicks they've been pulling: 1. the one we all got, "upgrading" to "standard" plan, they brute force you with an invoice email. i think if you have a card on file they'll charge it. contacting CS they can bump you back down to "basic" but the "invoices" kept coming 😂 2. The dashboard will say the script is on the way however it's not up to date. i wasted precious time thinking my order was coming when in reality nothing was happening. i had to contact CS to get an update which was all lies as well.. 3. they've been saying my insurance won't fill my prescrip when my insurance is even basically like "what, no ur good, is carepoint OK?" 4. they said that was a mistake and my insurance does, but now they messaged in the "provider message" area basically saying "wait no ur insurance doesn't! what u wanna do?" and the kicker is YOU CAN'T EVEN RESPOND THERE WITHOUT A "STANDARD" PLAN... Luckily I have one more emergency BC pack, otherwise the 2.5+ months of back and forth of them feigning insurance issues and plan upgrades "mistakes" just to try to force me into into a subscription (where I'm not even confident they're equipt to fill my basic BC script anymore) could've been dire. Something seriously changed over there, can't wait to read the exposé on it. Seems these good online BC providers eventually fall after a year or so and unfortunately instead of just bowing out like The Pill Club they're trying to scam everyone remaining for some pocket change $

Loved when they were simple health but now they are terrible. Dashboard doesn't update you when they need more info, customer service is slow and gives different information. They told me my order was shipping after 2 months of back and forth and now they are saying my insurance isn't accepted when it hasn't changed. Also charged my credit card for some premium account when I never opted for that, how do you charge me when you never even processed my order?