The Wellness CompanyReviews of twc.health

It was easy to register and pay however communication stopped and I had to reach out to find out when my Emergency Kit would arrive since it had been two weeks. I received a response the next day. Still waiting but impressed with customer service response.

Very responsive and excellent customer service!

I was first introduced to Dr. McCullough, then TWC during C-vid when purchasing Spike Support for my mom, who suffered from vaccine injuries. Since then we have expanded our purchases to include Healthy Heart, Mind Lift, Restful Sleep, Peak Metabolism and more, some for daily supplement and others as needed. Since that time, we have seen a massive expansion in the products available for offer, and only wish more of these were accessible by those of us who order from Canada. The orders are quickly fulfilled and delivered, service inquiries answered responsively, and the quality of the products received just brilliant. I highly recommend the products and online resources offered by TWC.

I ordered a supplement on the subscription basis that turns out was not compatible with my colitis. I should have known better, but wanted to give it a try, so took the risk. After a couple weeks, my original hesitation proved right. I contacted Customer Support and they were great and cancelled my subscription immediately. No hassle. Really quick response. Awesome!

I decided to try to lose weight by means of the GLP-1 drug Tirzepatide. I really can't tolerate the use of needles. I noticed that the Wellness Company had a version of Tirzepatide with the form factor being tablets. This gave me hope that I might be able to lose weight quickly and efficiently with this newly developed product. The Wellness Company fulfilled my order for Tirzepatide with all of the appropriate health questions and forms, and allowed me to speak directly with a doctor. The doctor asked me a few pertinent questions, and then informed me that I was indeed eligible to be prescribed Tirzepatide! Well my heart leaped with joy! The doctor told me that it would take about a week to receive my order, but to my amazement it arrived in only three days! My experience with the Wellness Company has been top notch and I recommend them to everyone!

High quality healthcare, and high-quality customer service. I recently ordered from the company and had a question and was promptly responded to and given a resolution. I love their products if you’re looking for something to bring a little clarity and focus, let me recommend recharge

I have not had any problems with any orders being delayed or late. My mailman delivered my last order to the neighbors but that’s no negative reflection on TWC. I mainly take vitamins and supplements and they seem to be fine. Mineral Magic definitely keeps my calcium up, my teeth get achey if I am low. Restful sleep seems to be helpful for a ‘sound’ sleep. I have a couple of kits and have been happy to have the medicine on hand. Couldn’t be happier with TWC!

Absolutely the worst customer service I've ever experienced. Placed an order over 60 days ago. Called last week to get a status was told to call back later. Called three times today and got three different answers. First one today told me I'll email you in a couple of hours. Second one told me it will be 24-48 hours. Last one i talked to said i will have an answer for you by the end of the week. Asked to talk to senior was told there was no one there. Asked why it's been delayed so much? No answer. Was told each time the info I want is on a different system and they can't see it. Update as of two weeks from my initial call. No change. Customer service still says my inquiry was elevated but yet can't give me a status. Was told all 5 times someone would get back to me, but yet nothing. Keep on mind I ordered my emergency kit back in dec 2025. It's now Feb 20th 2026 and nothing has been recieved. I ordered the same kit in 2024. It took 10 days from the day i ordered it until i received it. What changed in 2026? Cheap over seas call center maybe? Very disappointed. Update as of 2/26/2026 no change. Same answer as before "we'll look into it and get back to you" Update as of 3/3/2026 I got sent a tracking number saying it was delivered on 2/26/2026. I looked up the tracking number and it was a shipment to someone else. Now I gotta file a "lost shipment" request thru UPS not the Wellness Company in order for them to send it out. From what I can tell is they don't know what happened to my order and just tagged a bogus tracking number and called it delivered and now I'm stuck with nothing after having already paid for the product over 60 days ago. any one know of a good lawyer that will take a look at this?