The Wellness CompanyThe Wellness Company is listed under Health Equipment.
The Wellness Company (twc.health) has 1,256 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Marlene
Quick response and review with a NP regarding my current diagnosis. She understood my condition and provided me guidance.
Response from The Wellness CompanyJun 9, 2026
Thank you so much for sharing your experience. We're thrilled that we could meet your expectations. Your support is greatly valued. Best, TWC Team
Thomas H.
After much peptide research was going to order TWC Regenerate for joint issues. Checking online their very own product was $70 more than a vendor selling the same product. Ordered from vendor, had a short but ok expiration date . Problem is you would think under ‘instructions’ on the box and on the bottle the first thing would be ‘shake well’. Well, it’s not written anywhere you would think, and after a week’s use, noticed way down at the bottom of the bottle ONLY under ‘warnings’ it states shake well. That’s it. Needs to be put on the box and prominently on the bottle.
Response from The Wellness CompanyJun 10, 2026
Thank you for taking the time to share your feedback. We appreciate your comments regarding the product instructions and labeling. Feedback like yours helps us identify opportunities to improve the customer experience and product information. We will be sure to share your comments with the appropriate team for review. Thank you again for your thoughtful feedback and for bringing this to our attention. Best, TWC Team
Jan
Very uncomfortable with the protocol that the physician ordered so I changed my mind and did not want to order the medicine anymore. But they wouldn’t let me cancel , citing their policy is that you can’t cancel after you fill out a medical history form. Also, it takes them over 3 weeks to even get it in the mail. I had to call my credit card co and report fraud. The wellness company then insisted on still charging me $50 cancel fee. So i paid $50 and never got product. DO NOT USE THIS Company. They overcharge as well.
Response from The Wellness CompanyJun 9, 2026
Thank you for sharing your experience. We're sorry to hear that you were uncomfortable with the prescribed treatment plan. As stated on our website, orders may be canceled at any time before the medical intake form is submitted. Once the intake form has been completed and submitted for provider review, cancellations are no longer possible. Our policy also notes that a $50 processing fee may apply if a customer declines to speak with the provider or otherwise interrupts the prescription review process. You can view our Refund Policy here: https://www.twc.health/policies/refund-policy We're sorry your experience did not meet your expectations and appreciate you sharing your feedback. Thank you. Best Regards, TWC Team
Kimberly M.
First I am going to say that I have always spoken with a person and they were helpful somewhat. I ordered a product in April and still haven’t received it yet . I’m in extreme pain so out of desperation I wanted to try the Relief RX . It just seems to me if a person is in pain out of compassionate care they would expedite these orders . When I called today the guy said to give it till Monday and if it’s not here that they would start the refund process. I pray that I get it and it’s effective. If not they will not get any anymore money from me. I want to believe in this company. So far they haven’t given me a reason to
Response from The Wellness CompanyJun 9, 2026
Thank you for contacting us. We'd be happy to investigate this for you. I've sent you a request for your order information to begin our review. Thank you. Best Regards, TWC Team
Thomas M.
The Wellness Company literally stole $509 from me! I ordered the wrong product and tried to get a refund. Since October of 2025 TWC has stonewalled me and the Maryland Consumer Protection office by claiming not to be able to open encrypted and unencrypted correspondence from both me and consumer protection. This in my opinion is criminal and there should be some way of prosecuting TWC and their management.
Response from The Wellness CompanyJun 9, 2026
We appreciate you reaching out to us. We're ready to look into your matter. Please share your order details so we can review your case. Thank you. Best Regards, TWC Team
JOHN
Not sure who’s writing the bad reviews, must be just difficult people! This is my third or fourth transaction with the Wellness company and everything has went very smoothly with each transaction. Prices could be a little bit lower, but there’s not too many trustworthy and dedicated companies out there offering this service. Their research and writings on all the peoducts are above and beyond any other company. Kudos !
Response from The Wellness CompanyJun 9, 2026
Thank you for taking the time to share your feedback and for your continued trust in The Wellness Company. We’re glad to hear that your experiences have consistently gone smoothly. We also appreciate your honest note regarding pricing, as feedback like this helps us continue to improve. We truly appreciate your support and look forward to serving you again. Best, TWC Team
Andrew
I attempted to purchase the Parasite Cleanse product but was not able have it sent international. I reached out to the support team for help. Their reply was prompt and explained why. They even suggested how I might be able to obtain a similar product in my country which I found very helpful. Many thanks to the support team. Great job.
Response from The Wellness CompanyJun 9, 2026
Thank you for sharing your experience. We're thrilled to have exceeded your expectations. Your support is deeply appreciated. Best, TWC Team
Jesse W.
I ordered a product last month. I quickly realized that their prices were very inflated and cancelled. When I opened my credit card statement this month I saw a charge for the product that I cancelled last month. After calling them and asking why the explained that I was on a subscription that I never agreed to. They wouldn’t refund my money even though the product hasn’t shipped. Customer service was terrible and would never recommend this company.
Response from The Wellness CompanyJun 9, 2026
Thank you for sharing your feedback. We're sorry to hear about your experience. Allow me to clarify this for you. When placing an order on our website, customers are presented with two purchase options: a one-time purchase or a subscription purchase. Subscription orders receive a discounted price, and our records indicate that the subscription option was selected for this order, which provided a 10% savings at checkout. To help customers manage their subscriptions, we send reminder emails before recurring orders are processed. Customers also have access to an online account portal where they can view, modify, or cancel their subscriptions at any time. We understand that subscription enrollments can sometimes be overlooked, and we're sorry if the ordering process was unclear. We appreciate your feedback and will continue looking for ways to improve the customer experience and communication surrounding subscription orders. Thank you. Best Regards, TWC Team
