The Wellness CompanyReviews of twc.health

3.21,256 reviews
Health Equipment

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The Wellness Company

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About The Wellness Company

The Wellness Company is listed under Health Equipment.

The Wellness Company (twc.health) has 1,256 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: twc.health
Website: twc.health
Category: Health Equipment
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 81% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Wellness Company reviews

1,256 approved reviews, newest moderated first

Pamela S.
May 24, 2026
I ordered a Wellness kit from TWC over…
I ordered a Wellness kit from TWC over 2 weeks ago and have heard nothing. I have just contacted them again and they are telling me 2 or 3 weeks. I wish I had read these reviews before I ordered the kit. If I don’t receive it soon, I will be looking into the Class Action Lawsuit against them. I will not be cheated by this company. I am very disappointed that this company appears to be a scam.
Response from The Wellness CompanyJun 9, 2026
We appreciate you reaching out. We'd be happy to look into this situation for you. Please share your order details at your earliest convenience. Thank you. Best Regards, TWC Team
David M.
May 23, 2026
Scam
Scam, selling you $25 worth of generic meds for $350. No call back, no return email. This system need to be regulated. Never received purchase, nobody to contact, just a runaround.
Response from The Wellness CompanyJun 9, 2026
Thank you for sharing your feedback. We're sorry to hear about your experience. Due to a recent surge in demand, some orders have experienced longer-than-expected fulfillment times, and we understand how frustrating that can be. We can see that our team has been assisting you through your inbound calls regarding your concerns, and we're happy to see that your order has since been delivered. If there are any remaining issues with your order or if you have questions about a different purchase, please reach out to our Customer Service team with your order details and we'll be happy to assist further. We appreciate your feedback and the opportunity to address your concerns. Thank you. Best Regards, TWC Team
ScottL.
May 23, 2026
Awesome communication and service
I had a question about the variation in coloring between the different batches of capsules in the Spike Support. I emailed the company and they literally responded within minutes. My concern was addressed immediately. I provided them the requested pics and lot numbers. My concern was completely addressed and resolved within 24 hours. Excellent communication and Awesome customer service.
Response from The Wellness CompanyJun 9, 2026
We appreciate your kind recognition of our efforts. It's wonderful to know we've made a positive difference. Thank you for supporting TWC. Best, TWC Team
Steve B.
May 23, 2026
Would give no stars if possible
Would give no stars if possible. Horrible customer service, product not delivered and will not give a refund. DO NOT TRUST THEM. They will not ship your order and just give you the run around when you inquire about your purchase.
Response from The Wellness CompanyJun 9, 2026
Thank you for your feedback. We sincerely apologize for the delays that some customers have experienced due to a recent surge in demand. That said, we're happy to see that your order was already delivered. If your review pertains to a different order or if there are any unresolved concerns regarding your purchase, please reach out to our Customer Service team with your order details. We'd be happy to review the situation and assist further. We appreciate your feedback and the opportunity to help. Thank you. Best Regards, TWC Team
John J D.
May 23, 2026
I was either sent wrong product or…
I totally understand your policy of not accepting any order back for health and efficacy concerns and made that remark when I called initially to report incorrect order. Your representative put me on hold for numerous minutes and was so unclear and not communicative about receiving some break for ordering my original incorrect order which I paid $110.00 I consider that unfair. In reading information about ingredients in what you have sent me, something called Meheylene Blue I became very concerned about its reputation of possible harm to me. No thanks to this product I was incorrectly sent or your staffs communication prowess. Your scripted response to my initial complaint was expected.
Response from The Wellness CompanyJun 9, 2026
Thank you for sharing your feedback. I'm sorry to hear about your experience. If the item you received was not what you intended to purchase, we understand how frustrating that can be. However, for health and safety reasons, we are unable to accept returns of supplements or medications once they have left our facility. This policy helps ensure that all products remain safe, secure, and reliable for every customer. We also understand your concern regarding the promotional pricing. Promotions are typically only valid during the advertised period and cannot always be applied retroactively. I know this may not be the outcome you were hoping for, and we appreciate you taking the time to share your concerns. If you have any questions about your order, please reach out to our Customer Service team and we'd be happy to assist. Thank you. Best Regards, TWC Team
Anita
May 23, 2026
I ordered a travel kit but then…
I ordered a travel kit but then realized I didn't want to list my meds or talk with a doctor. They refunded my money right away. It makes sense that they wouldn't just send out meds without knowing what your already on.
Response from The Wellness CompanyJun 9, 2026
We appreciate your kind recognition. It's rewarding to know we could provide the quality service you deserve. Thank you for supporting TWC. Best, TWC Team
Michael C.
May 22, 2026
Excellent customer service
Excellent customer service. Delivered 100% as promised.
Response from The Wellness CompanyJun 9, 2026
Thank you for taking the time to share this. We're thrilled you're satisfied with our service. Your trust in TWC means everything. Best, TWC Team
Sheila K.
May 21, 2026
I had a question about an order
I had a question about an order. I literally wrote it, hit the send button and signed out....went to my email and I had a response! Love it, thanks.
Response from The Wellness CompanyJun 9, 2026
Your generous words truly motivate our team. We're so pleased you had a wonderful experience with us. Thank you for your trust. Best, TWC Team

The Wellness CompanyReviews of twc.health

About The Wellness Company

About these reviews

More in Health Equipment

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DiabeticPay

HelloMD

MY DR'S NOTE

The Wellness CompanyReviews of twc.health

The Wellness Company reviews

I ordered a Wellness kit from TWC over…

Scam

Awesome communication and service

Would give no stars if possible

I was either sent wrong product or…

I ordered a travel kit but then…

Excellent customer service

I had a question about an order

About The Wellness Company

About these reviews

More in Health Equipment

Friendsbuyteststrips

DiabeticPay

HelloMD

MY DR'S NOTE

The Wellness Company reviews

I ordered a Wellness kit from TWC over…

Scam

Awesome communication and service

Would give no stars if possible

I was either sent wrong product or…

I ordered a travel kit but then…

Excellent customer service

I had a question about an order