Ernesto C.
Disappointment
The products are excellent, but I am extremely annoyed. I initially placed an order and made a mistake by setting up a subscription; I realized it too late and tried to fix the issue, but it was impossible. Consequently, I had to pay for medication I don't need, as The Wellness Company claims it is impossible to cancel an order. From my perspective, that was a scam. I admit I made a mistake, but the fact that it is impossible to resolve is outrageous—especially for a company that supposedly respects itself and its customers to have such an attitude and policies.
Response from The Wellness CompanySep 23, 2026
We’re sorry to hear about your experience and understand your concerns regarding the subscription and cancellation process. We appreciate you acknowledging the mistake and sharing your feedback about how the situation was handled. We’d like to clarify that our website provides the option to choose between a one-time purchase and a subscription before adding a product to the cart and again before proceeding to checkout. We also send email notifications 3 days before a scheduled order or subscription renewal is processed to allow customers time to make any necessary changes. We understand your disappointment that the order could not be canceled once processing had begun. We apologize for any confusion or inconvenience this caused and appreciate your feedback as we continue working to make our ordering and subscription processes as clear as possible. Best Regards, TWC Team