Shimy was one of the patient customer care representatives I have ever encountered. She spent an hour and half helping me to resister, and called back to fix a technical problem. She also was knowledgeable about the process, and came up with several options for me.
Response from The Wellness CompanySep 11, 2026
Thank you for sharing your wonderful feedback. We’re delighted to hear that Shimy provided such patient, knowledgeable, and dedicated support throughout your registration process.
We truly appreciate her taking the time to assist you, follow up to resolve the technical issue, and provide several options to help meet your needs. We’ll be sure to share your kind words with Shimy and our team.
Thank you for choosing The Wellness Company and for recognizing Shimy’s exceptional customer service.
Best Regards,
TWC Team
DT
Dani T.
Justine was professional knowledgeable
Justine was professional knowledgeable, patient and thorough in helping me place an order to replenish my kit. She was so kind and executed her job with integrity.
I appreciate her service and this company.
Response from The Wellness CompanySep 11, 2026
Thank you for sharing your wonderful feedback. We’re delighted to hear that Justine was professional, knowledgeable, patient, and thorough while assisting you with replenishing your kit.
We truly appreciate your kind words about her integrity and dedication to providing excellent service. We’ll be sure to share your recognition with Justine and our team.
Thank you for your trust in The Wellness Company and for taking the time to recognize Justine’s efforts.
Best Regards,
TWC Team
TG
Thomas G.
This company has really improved its…
This company has really improved its service since a few months ago. They have skilled reps now that facilitate whatever questions or concerns I may request. Delivery service has been consistently on schedule with my Doctor monitoring all aspects of this process.
Thomas G
Response from The Wellness CompanySep 11, 2026
Thank you for sharing your feedback and for recognizing the improvements you’ve experienced with The Wellness Company. We’re grateful to hear that our team has been able to provide skilled and helpful support with your questions and concerns.
We’re also glad to know that your deliveries have been consistently on schedule and that you’ve had a positive experience with the overall process and provider support.
Your continued trust means a great deal to us. Thank you for giving us the opportunity to serve you and for taking the time to share your experience.
Best Regards,
TWC Team
BR
Brian
I will go Negative first then Postive
I will go Negative first then Postive. This "The Wellness Company" refuses to take into account count on how disgusting their chooses of "Free Carriers" fist was Uni Uni they sunk well over 10 days for del., stated out for del., and was not del., until several days later! I called and complained numerous times and stoped ordering from them. I suggested instead of using such bad del., off name cos., to allow the customer to decide, i.e., Free takes forever and very bad tracking or pay and what amount for USPS, Fedex or UPS. Same old story good idea but nothing happened. Just two days back I finally decided to order from The Wellness Company again Lo and Behold they are using a new del., co called Seedyx they are just a bad or worse than Uni Uni. Please for the love of God we are paying Hundreds if not Thousands for your all's products and one would think that either charge a bit more for each product and"Give So Called Free Shipping" like USPS, Fedex or UPS or in the alternative give the customer the option "Free Crappy Service" or their amount for either USPS, Fedex or UPS, it is NOT THAT HARD!! As to the Products and Customer Service both I have found are wonderful!!!!!!!!!!!
Response from The Wellness CompanySep 10, 2026
Thank you for sharing such detailed feedback. We’re sorry to hear about the repeated delivery issues and understand how disappointing it can be to experience delays, especially after previously bringing your concerns to our attention.
We appreciate your suggestions regarding additional shipping options and understand the importance of reliable delivery when ordering high-value products. Your feedback regarding our carriers and shipping experience has been shared with our team for consideration.
At the same time, we’re grateful for your kind words about our products and customer service. We’re glad that these aspects of your experience have remained positive, and we truly appreciate you giving The Wellness Company another opportunity.
If there is a possibility that you would consider updating your review rating to reflect your positive experience with our products and especially our customer service, we would greatly appreciate it.
Thank you for your continued feedback and support.
Best Regards,
TWC Team
WA
Wanda
My experience with The Wellness Company…
My experience with The Wellness Company customer support team has been great. I appreciate how Jay responded promptly to my concern and thoroughly investigated and resolved the issue.
Response from The Wellness CompanySep 10, 2026
Thank you for sharing your wonderful feedback. We’re delighted to hear that Jay was able to respond promptly, thoroughly investigate your concern, and provide a resolution.
We truly appreciate your recognition of Jay’s dedication and commitment to providing attentive and effective customer support. We’ll be sure to share your kind words with Jay and our team.
Thank you for choosing The Wellness Company and for taking the time to share your experience.
Best Regards,
TWC Team
CU
Cu
I placed an order and my new mailman…
I placed an order and my new mailman returned it to TWC. The delivery issue was definitely not a problem caused by TWC, but I contacted them to find out how to get it sent back to me. They were incredibly responsive and immediately took care of everything for me. I was shocked because so many companies don't have customer service like what I experienced with TWC. I highly recommend TWC, and because their customer service is this good, I will be a customer for a long, long time!
Response from The Wellness CompanySep 9, 2026
Thank you for sharing your wonderful feedback and for recognizing the efforts of our customer service team. We’re glad to hear that, even though the delivery issue was outside of TWC’s control, our team was able to respond quickly and help get everything taken care of.
We truly appreciate your kind words and recommendation. Providing responsive, caring, and reliable support is something we strive for with every customer interaction.
Thank you for your trust and for choosing The Wellness Company. We’re grateful to have you as a customer and look forward to serving you for many years to come.
Best Regards,
TWC Team
CH
Christi
Love this company
Love this company. Has always been very helpful.
Response from The Wellness CompanySep 8, 2026
Thank you for your kind feedback. We’re delighted to hear that you’ve consistently had positive experiences with The Wellness Company and that our team has been helpful whenever you’ve needed us.
We truly appreciate your continued trust and support. Thank you for being a valued customer and for taking the time to share your experience.
Best Regards,
TWC Team
ST
Steve
Great kits and products work as they say they do.
We've had an instance where the Emergency kit came in handy when I received some sort of bite that looked like a welt and was quite itchy. In a day it was getting bigger so it appeared to be an infection. We used the antibiotics and did a course per the instructions. The welt was gone within the 10 day course of treatment. Also, we've been using their Regenerate Peptides and we've noticed an uptick in our energy levels but also chronic ortho pains have been greatly reduced. They make a great product.
Response from The Wellness CompanySep 8, 2026
Thank you for sharing your experience and for your continued trust in The Wellness Company. We’re glad to hear that our Emergency Kit provided you with a helpful resource when you needed it and that you’ve also had a positive experience with our Regenerate products.
We appreciate you taking the time to share your personal experience and are grateful for your kind words about our products. We’re happy to know that they have become a valued part of your wellness routine.
Thank you for choosing The Wellness Company and for sharing your feedback with our community.
Best Regards,
TWC Team
