TVLiftCabinet.comReviews of tvliftcabinet.com

Greetings, we are loving our Banyan style lift. We had a great experience picking the lift and ordering was really easy. And shipping to the contracted delivery site was all on time 72 miles away in Sparks Nevada. Communication was great. It took the contracted site 3 extra weeks to deliver, several phone calls to them they kept putting us off. My huband and I discussed that contracted delivery company was paid to deliver to us whether they had one item or several we should have had it by the day TV Lift said we would. Soooo we call TV Lift, on a Friday mid morning and explain the problem with O'Brians Delivery. TV Lift saw that it was delivered to O'Brians, but did not know that we had not taken delivery of Lift. The young lady that I spoke with was so kind and helpful, and even experience the frustration of talking to the delivery company. The young lady suggested that I shoot her an email with all the events and she would forward to her boss, so I did. Within about three hours, I got a call from the delivery company stating that they would be out on Monday morning with my Lift....they had been really snarky in previous conversations, but this call was so sweet...they tried to have me believe that TV Lift had spoken to the wrong person and that it had been slated for the Monday delivery all along...well I do not believe that, they should have told me that when I call them first before I called TV Lift. Both myself and the wonderful young lady who helped me at TV Lift spoke to the same lady at O'Brians named Christa. Whom ever the powers to be that resovled this for us, I would love to thank you personally, and I know it was TV Lift that went to bat for us....I hope that someday those people will email me and tell me "The Rest of the Story" and I hope that if O'Brians is still contracted with TV Lift they learned a lesson in customer service. I can understand a company holding goods for out of area delivery to cut down trips, and I was told by this company that they would only delay by a week...so at 3.5 weeks, I felt that it was bad customer service,and they never called me ever during that whole circus, until I got mad and had to call TV Lift.

Very nice product,competitive price great support , everithing they discribe,.

I was looking for a piece of nice furniture to conceal TV. This did the trick. Delivery and installation went as planned and pleased with performance.

The lift cabinet is well made and looks fantastic. No problems with installing the television into the unit. The lift works perfectly. I would recommend it to my best friend.

I think I am the exception to the rule. I purchased my lift on line so I had no way to verify i was getting a new lift. What I received in the mail (and I have pictures to back my comments) was a package that had been opened used and returned or it was a demo . Either way , I have never ever received any on line goods in such sad shape as what I received. It looked like it was packaged from the factory by a one armed monkey who did not know what he was doing. The entire unit was shrink wrapped, and thrown in a very over used box that was ready to break open with one more misstep in the delivery process. Al the styrofoam used to restrain the lift was broken into pieces and just thrown in the box helper skelter. The lift itself was "scratched all over" from previous use. I will say the company offered to replace the entire unit... But I would have to pay shipping charges . I would have accepted their offer if they paid return shipping charges, because they claimed that "Canada post" did the damage- which i 100% disagree. Canada post does not have time to open the package, play with the contents and then throw it all back into a box in a mess. Canada post will also include a letter that your package was inspected and retape it in yellow. I did not return TVLIFT , i don't believe in throwing good money after bad ( return postage) so i just threw the whole unit in the garbage rather than sending it back. I just. Wanted the matter to be finished. They claim to offer white glove service. What I got was.... Quite frankly i don't know what I got. I guess it was my fault for not returning the time at my cost. I did not want to hoist the heavy unit to the post office after repackaging it and finding a new box. It was too much effort and sometimes you just have to know when to stop the madness ! $500 into a dumpster. Again the company did respond and said they would take care of the matter, and I believe they would have, but why was a unit of this condition sent out to begin with ? I would never deal with this company again a and will advise all my friend a neighbors and strangers on the street to avoid dealing with this company. You only get one chance to make a first impression. My first impression was a HUge HuGE disappointment x100 !!!!

[Name], who I have been in contact with regarding the TV Lift does very well with the customers who call with concerns. Just to let you know [Name] is very pleasant under circumstances that probably are not always nice. The above statement sums it all up. The "white glove" treatment certainly did not work out as of yet. I initially was told I would have it be Christmas. Then it apparently was lost which I might question. Anyway, [Name] just e mailed me yesterday and said they now have the back ordered coastal TV Lift in., We will see what happens from here. Thank you. Now there is a problem with this web page and it will not send. OK?

My TV Lift cabinet is of very high quality and looks beautiful in my living room. The one and only complaint is that it is "redder" than it appeared in the online photos. I should have ordered the sample color ahead of time but it probably wouldnt have made any difference in whether I ordered it, only would have helped me be ready for the fairly "red" color of the finish when I was expecting brown.

We have had two football party's and everyone loves the cabinet and the lift. Very impressed with the design and construction. the Lift works great. Just need to give an option for casters on the cabinet.