TVLiftCabinet.comReviews of tvliftcabinet.com

The install went badly in that the 'white glove' service person had no idea how to install and actually dropped the cover, damaging both it and the unit. The 2nd 'white glove' installers came and couldn't get the auto rise to work. I was sent a new cover, which is highly warped. Then I was sent another warped one. All-in-all, at this price, the product is not well-designed or thought out. You can do better. I wish I'd just hung the TV on the wall and used it as a photo. Cheaper and wouldve looked and performed much better.

Overall disappointing experience with TV lift cabinet. The promised "white glove service" and the cabinet was set on a pallet in the middle of my garage. No unwrapping or help getting to my patio. The cabinet itself was fine but I also noticed several small scrapes and dings...it appeared as though this product had been returned from a prior customer. I followed up with both the company and transportation company. I did speak with someone but nothing was done to remedy the bad experience. Wish I had just gone with a less expensive option from Amazon.

Cabinet quality and customer service are good, but 'easy returns' is far from the way I'd describe that process. We tried to return and exchange the original cabinet we ordered because it doesn't fit with the room, but it turns out you have to totally coordinate the process yourself (researching companies to package/palletize, dock-to-dock ship, etc.)- and it costs anywhere from $1000-$1500. The company I found who offered to do everything themselves quoted me just over $1400 (before taxes), and the only hope of bringing total cost closer to $1000 is to call and coordinate multiple vendors. It was a substantial headache. Unless you're absolutely positive the piece fits & coordinates, be prepared for major effort & costs to return or exchange.

I ordered this piece that I was so excited about and when it came, it looked horrible in the space I purchased it for. When I called the company and let them know I needed to return it, I was told that I had to have the piece wrapped and packaged and shipped back on my own. I read the return policy several times before I purchased and clearly misunderstood that I had to be the one find someone to come move it out of my house, package it and ship it. I DID understand that I had to pay for the shipping and packaging (and expected it would be something reasonable), but really?? What company does that? I'm not buying a piece from Craig's list or eBay, I'm purchasing from a respected company. Now I am stuck with a piece that doesn't fit or look right, because it would cost me over $800 to ship back to the company. Why? Because I am a single woman who needs to hire movers to move it down 3 flights of stairs without damaging it, then it has to be brought to a place that will wrap, package, box and palatize it at my expense, and then it has to be freight shipped from California to Ohio. $800 was the BEST quote I could find. Ridiculous. Now too much time has passed and they won't accept it at all (even though it has been packaged already and never touched). BEWARE of return policies and companies that don't make it easy to give their product back if you don't like it or it doesn't satisfy. $2500 is a lot of money for me, and this is really disconcerting.

cabinent came in damaged due to very poor packaging.large split in cabinent..lift came loose inside making alot of damage also.i did not notice any damage outside of box at time of delivery.all damage was inside out. when I contacted your company. They assured me that there was no damage when it left your facility. Should have been strapped to a pallet. It was not. I picked it up at truck dock. I had to spend alot of money.to repair cabinent,several calls to your company arguing about how it was shipped. We finally settled on $500 refund. was not a good experience.

First cabinet delivered was damaged and had to be returned. Replacement cabinet has loose drawer and the top does not close properly. Given the poor quality of the products, I will not be recommending or purchasing anything from the company.

I ordered this lift cabinet on January 20th and have not received it yet. The following day I received a Norton shipment guarantee so I felt things were going to be efficient, I was wrong. Not sure if I would do business with this company again.

Ultimately, it all worked out but my first experience with TVliftcabinet.com wasn't pleasant. The kit I purchased wasn't correct and their return policy seems designed to deter you from returning. Luckily, I did a quick return and when they challenged me I had pictures to prove that I had returned the item in original shape. It also ended up costing me about $80 dollars to return the item. I would suggest knowing exactly what you need and know that it might in the end cost you about 10% of the purchase to return.