B. L. C.
I should have sent the cabinet back
I should have sent the cabinet back, however I decided to keep it. The first thing was I could not get a Vizio 43” to work with the electronics. None of the settings would work with any regularity. I have a 43” Samsung so I tried that and it was compatible with the cabinet open and close and on/off switch. Before I purchased the the cabinet I was told that a sound bar could be installed as long as it was no high enough to make the TV sit higher on the elevation mechanism so the cover would not close. Where I had a problem was the width of the sound bar. There was only one that would fit, it was 2” deep. The cover is cut dead center of the top of the cabinet. On the front section of the top ther was a lip that extended approx 3/4” beyond the front top piece. This prevented all sound bars from working. I had to remove it. Lastly the vainer on the plywood cabinet top corner came loose and a small piece broke off. Carefully put back with some super glue I looks ok. The Manager of the Florida office, or the owner was not too helpful. He refused to accept that the top “Lip” had to be removed, even with pictures. He claimed that there was no vainer on the cabinet. The lower right caster was defective but they sent me a replacement. I have not replaced it as yet in that I hav’t yet hired a contractor to help me change it. It is wedged in to place and I am afraid I do not have the skill to remove the broken caster. Now that I read this over I was a fool not to send it back. I am using the cabinet and it is working well, but every time I move it I think of the experience I had. Be careful and ask questions.
Response from TVLiftCabinet.comMay 1, 2024
Dear Mr. Coffey, We sincerely appreciate your purchase of your TV lift cabinet 2-1/2 years ago and taking the time to leave us feedback. Your input is invaluable to us as we continuously strive to improve our products and support. First and foremost, we want to extend our apologies for any difficulties you experienced with the cabinet. It's disheartening to learn that your experience fell short of expectations. Upon reviewing your feedback, we understand that you encountered challenges with the cabinet's overall depth in accommodating your equipment. We would like to clarify that our product specifications clearly outline the allowable depth for customer equipment. We regret any inconvenience this may have caused you. It seems there was a mismatch between the dimensions of your equipment and the cabinet's specifications, leading to the need for alterations to force your equipment to work. It's worth noting that since 2003, we have tens of thousands of satisfied customers using our TV lift cabinets without the need for structural modifications. However, we acknowledge that each setup is unique, and in some cases, additional assistance may be beneficial. We want to assure you that we offer a premium tech install service precisely for situations like yours. Our expert technicians are trained to ensure seamless integration of your equipment within the allowable measurements, sparing you the hassle of alterations. Moving forward, please know that we are completely open to communication and eager to assist you further if needed. Whether you require guidance, troubleshooting, or additional support, our team is here to help every step of the way. Thank you. Rob B. Founder