TurboTenantReviews of turbotenant.com

Response from TurboTenantAug 2, 2026

Hi Steve, we're sorry your first experience with TurboTenant started this way. We understand that account verification can be an inconvenience, but it's an important part of keeping our platform secure for landlords and renters alike. We appreciate your cooperation throughout the appeal process, and we're glad our team was able to review your case and restore access within the timeframe originally communicated!

Response from TurboTenantJul 30, 2026

Thank you so much, Matt! We're thrilled to hear you value TurboTenant's innovation and our commitment to providing an affordable solution for property owners. We also appreciate your thoughtful feedback about Check Ins and understand how those notifications can feel overwhelming when you're managing a large portfolio alongside a full-time job. We'd love the opportunity to learn more about your experience. Please email [email protected] with the email address associated with your account so our team can review your feedback and discuss your experience in more detail.

Response from TurboTenantJul 30, 2026

Hi Jesse, we're sorry to hear you were disappointed with your experience. We understand that subscription renewals and refund requests can be frustrating. Our team reviews every refund request in accordance with our subscription and refund policies, and while we aren't able to approve every request, each is carefully considered. We appreciate your feedback and will share it with our team as we continue working to improve the customer experience.

Response from TurboTenantJul 30, 2026

Hi Jeff, we're sorry to hear about your experience. We understand your concerns about protecting your personal information. When financial documents are submitted for verification, they must remain unaltered so they can be reviewed and authenticated. Redacting or modifying information can prevent the document from being verified, even when the changes seem unrelated to income. We'd like the opportunity to review the response you received and ensure everything was handled appropriately. Please email [email protected] with the email address associated with your application so our team can take a closer look.

Response from TurboTenantJul 24, 2026

Thank you for sharing your story with us. We're honored that you chose TurboTenant when you needed help in 2015 and that you've returned to us again. We know this is a difficult time, and we're grateful we can help make the rental process a little less stressful. Wishing you and your family all the best.

Response from TurboTenantJul 24, 2026

Thank you, Noelle! We're so glad to hear you're enjoying TurboTenant and that our customer support team has been helpful along the way. We also appreciate your thoughtful feedback about the renter feedback and maintenance notifications. We'll be sure to share your suggestion with our Product team as we continue improving the platform. Thanks for being a valued TurboTenant customer!

Response from TurboTenantJul 24, 2026

Thank you so much, David! We're thrilled to hear TurboTenant has become your go-to platform for managing both your residential and commercial properties. It's wonderful to know our tools, from tenant placement and communication to rent collection and reporting, are helping simplify your workflow. We're especially grateful for your kind words about our Customer Success team. Thank you for your continued support!

Response from TurboTenantJul 24, 2026

Thanks so much for sharing your experience! We'll be sure to pass your kind words along to Laura. Providing patient, knowledgeable support is something our team takes great pride in, and we're so glad we could help. Thank you for choosing TurboTenant!