TurboTenantReviews of turbotenant.com

After paying for premium service, I had a ridiculous “chat” with their help bot. Asked for a human, but was unable to get same. Called the published phone support line at published day time availability. No one answered my call, nor returned phone call or email. Attempted several more times over several days and the excuse was company wide meetings, no one available. This service is for something that involves substantial amounts of time and money. Lags in ability to make software work properly are not acceptable. Finally established a tenant and they paid through Turbo Tenant snd they were closed on Friday, again. They did not respond to my emails or phone messages. It is Tuesday and I still am unable to reach anyone to explain where ny $5,000 is. I am very suspicious of an online company with only robot chats and phones , that only repeat your problem or concern and give no legitimate answer. I should not wait 10 days for a transaction that has cleared, to be deposited into my bank. Update, 8 minutes adter this review went live, a very nice person called and listened to my complaint. He did not give me a good reason why they hold money, but told me it doesn’t happen after the initial payment gas gone through. I am holding my unhappy rating until I feel trust. They still need big work in the chat and live support response time to their clients.

Turbotenant wanted to charge me almost 800 dollars to move a bed, tv, TV stand and a fw miscellaneous items. The move was TWO MILES AWAY! $800 to for 2 hours of work? They're not worth the price at all!! Never use this service unless you're a millionaire. I can move my stuff for free in the same amount of time and save $800, thank you very much.

I've been using TurboTenant for over 2 years. I have 17 doors across 3 properties. This is my go-to organizational tool for leases, amendments, work orders, individual marketing for each vacancy, applications, payment - accounting - tax reporting statements, etc. Simplicity, once I got familiar. Makes me happy!

After running a collision repair buisness for 30 yrs and having a rental management co taking care of the couple of rentals we have.Weve had very expensive and complex collision repair and management- bookkeeping software . Not to mention the 1800.00 a month in subscriptions.Buisness rules file requirements,Solving rubics cube in 2.5 seconds.and a mind like a roledex was the norm the rental management company tryed to caper me into thinking that the new Washington state laws were going to take the lanlord out of the picture with a lot of new laws being passed.After reviewing all wac codes I thought that they were reasonable and not the picture the rental management was trying to leverage away my rights in the rental buisness After retiring I put in more time in the rental buisness and was looking for software to help with the task and after all of the experience in the collision repair I new what I found in turbo Tenent was spot on for my education for my state, and helped me to get set up and running with all the forms and buisness rules to implement them It also gave the Tenent a portal to get any information they need to communicate maintenance issues A place to make payments Upload there documents like renters insurance and gives them an invoice documenting all payments and dates of pmt It records and dates all correspondence so everyone has peace of mind as recorded and documented ascommunication takes place that keeps everything moving forward.You can export import any documents to Taylor build add subtract and not worry because it has prior documents On file to refere to if nessesary It gives a Two legged approach if you choose with a simple lease and a rules and regulations and or special instructions that is very scalable Kind of like an employee Manuel. To keep things separate if you choose or combine everything into the lease. Customer support is top notch and live support wants to help you succeed in every way It also has intigrated bookkeeping software however we’re not at that scale at this time

Its a great program for landlords all over the glob!!

Great program and provides do it yourself landlords with the ability to complete leases and payments all in one website.

This is the first time I manage my rental property. For more than fifteen years, I had relied on property management companies. Managing by myself was not an easy decision. TurboTenant has made everything much easier than I had thought, and now I feel increasingly confident that I can do a good job.

We love it and the customer service is amazing.