TurboAntReviews of turboant.com

Only thing that could have improved my experience is the time it took for the customer service to respond to my email. Customer support was professional and helpful.

Have had my X7 Max for the past year and it is the perfect city commuter. The removable battery and fold up design are perfect for my needs. Great speed and acceleration for getting around. On top of that, customer service is incredibly responsive and extremely helpful. Have done 1-2 replacements for brake handle and display which were very straight forward.

I was impressed with efficient problem-solving. They accurately diagnosed my issue, provided clear video instructions for testing, and promptly sent a new LED display.

I bought this scooter as a way to cut down on my gas bill. I live in town and ride it to work and back every day. So far it has been wonderful! I bought the X7Max version, and it takes me up hills no problem! It does a bit slow on an incline as I would expect, but on relatively flat terrain it hits 18-20 mph almost instantaneously! And wow that feels faster on a scooter than I expected! I’ve had a blast with it. There are some pretty good hills on my route to work, the first one slows to about 15 mph on a full charge before picking up again. And on the second and drastically steeper second hill, it bogs down to a meager 8 or 9 mph. But it never quits and like I said this hill is extremely steep. I’m saving on gas I estimate that it will pay for itself long before it needs to be replaced. If you’re like me and are new to electric transportation, it's definitely a game changer.

I recently purchased the V8 dual battery scooter and it has exceeded my expectations. The scooter is easy to assemble and use. The speed and range are perfect for my needs. The scooter is also lightweight and easy to carry when necessary. The customer service from TurboAnt has been top-notch. I would definitely recommend the V8 to anyone in the market for an electric scooter.

J'ai passé commande le 01/10. Le 04/10 la trottinette est en transit et depuis rien plus aucune mise à jour. J'ai eu DPD au téléphone qui me dit que vous n'avez toujours pas envoyé la trottinette. Je vous ai envoyé plusieurs mails et vous trouvez toujours une excuse. Elle va mettre livrée, la mise à jour va se faire et toujours rien. Je vous ai demandé un remboursement mais comme elle est soi disant en transit vous ne pouvez pas me rembourser. Livraison soi disant entre 3-5 jours là ça fait 10 jours et toujours rien. Je vais faire appel à une association pour les services à la consommation si vous ne faites rien. Vous me menez en bateau depuis plusieurs jours et vous trouvez à chaque fois une excuse. Mon fils a payé 350€ pour une trottinette car il en a besoin urgemment pour se déplacer. Je déconseille de commander chez eux. Service client nul !!!! Vous êtes des voleurs. Je rajoute une étoile car à force de les harceler j'ai fini par être remboursé.

The worst customer service i’ve ever had. My scooter was supposed to be delivered on 9/20. It wasn’t. I reach out to TurboAnt saying I’m worried its lost, Then the tracking said it was “On a fedex vehicle” from 9/20-9/25. Both the Customer Service Rep and I confirm that it hast arrived yet and is in transit. The Rep said just to wait, it would be delivered. Then suddenly, 6 days later, the tracking updates to “Was Delivered on 9/20” even though we both confirmed it wasn’t. It was never delivered, and I believe lost by Fedex. Such begins the longest and most frustrating series of back and forth emails where I’m begging for a refund and actually crying by the end. My rep says it’ll take 60 says for them to look into it. Taking things into my own hands, I get proof from Fedex there was no photos taken of delivery, I get a letter form fedex corporate saying they can't prove it was delivered, I video me on call with fedex where they confirm theres no proof of delivery. I provide it all to my TurboAnt Rep. They say they can’t provide a full refund, only 100 out of the 500 I spent. They say it should be fredex that will refund me the rest, since I “filed a claim with fedex” but I didn’t file a claim. I neverr filed a claim with fedex and only the shipper can file a claim, which TurboAnt didnt. I confirmed all this with fedex, but my TurboAnt rep just repeats everything to me again. We argue back and forth more. Its still an ongoing battle to this day 10/7. This is the worst customer service I’ve ever had. I never write reviews like this but I’m so hurt by this company. i can only warn everyone to stay away from them. They do not care about their customers. They only care about money.

The service and support on replacing the broken parts where excellent