TurboAntTurboAnt is a fast-growing manufacturer of personal mobility tools such as electric scooters and electric bikes. It has been dedicating to bringing products that are able to deliver best-in-class performance and meet top quality standards with uncompromising service.
TurboAnt (turboant.com) has 305 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Claim this listingExtreme Sports · Huntington Beach, California
Excellent
Extreme Sports · Santa Cruz, California
Excellent
Extreme Sports · Santa Cruz, California
Excellent
Extreme Sports · Martinsville, Virginia
Excellent
305 approved reviews, newest moderated first
John R.
The customer service team responded in a timely fashion made me feel like they genuinely wanted to help. My son commented (it's his scooter) than he was glad to have the backing of a good company behind his scooter. The video for replacing the controller was well done too, it made the repair easy.
Jeremy S.
They were quick to respond, and were able to provide the technical details I needed.
Weston
Not only prompt response, but followed up several weeks later to see how things and worked out.
Response from TurboAntAug 1, 2025
Hello Weston, Thank you so much for taking the time to share your positive experience with our customer service team! We're thrilled to hear that you appreciated both our prompt initial response and the follow-up check-in. Your satisfaction means everything to us. Thanks for trusting us with your business! Best regards,
Geordie
I initially purchased this scooter (V8) in December 2024. I say initially, because my order was apparently part of a batch that was lost or stolen in transit. I ultimately received the scooter and began to use it in February. I was told specifically, via phone with customer support, that the scooter would easily climb a 20% grade, when in fact any grade over 12% causes it to stall out. This performance compromise has been consistent from day 1. Customer service asserts that the performance of my scooter is as expected. Emailed communication is consistent with a “performance oversell” during my phone inquiry prior to purchase. Your needs may vary from mine, but if reasonable hill climbing ability is important, I would suggest bypassing this brand.
Response from TurboAntJul 25, 2025
Hello Geordie, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced with your V8 scooter's hill-climbing performance. Your feedback is important to us. Regarding your issue, we will provide a nice solution for you. Could you please check your email and reply to us? We truly appreciate your patience and understanding as we resolve this matter. Rest assured, we are fully committed to assisting you until the issue is resolved. Sincerely
Roz R.
Commande parfaite ! Entreprise sérieuse rapide et très réactive 👍 Je recommande sans soucis !
Response from TurboAntAug 1, 2025
Bonjour, Nous vous remercions chaleureusement pour votre adorable commentaire et votre recommandation ! C’est un véritable plaisir de lire que votre expérience avec nous a été parfaite, de la commande à la livraison. Votre satisfaction est notre meilleure récompense ! Vos mots nous motivent à continuer d’offrir ce niveau de service à tous nos clients. Cordialement,
Ashton B.
This is by far, the WORST scooter brand I have the guilt to say I own. When I first bought the X7 Max for my college commutes, it was quite smooth and had zero issues. It came down to needing inevitable repairs (Inner tube tear. Not sure how) like all machines need. I had little foresight on the suffering I was going to endure. Deconstruction was strenuous but nothing too bad since it was just the inner tube. HOWEVER, we need to discuss about the RECONSTRUCTING PROCESS. IT IS THE MOST HEADBANGING, ABYSMAL, AGONIZING pain I have probably endured in my life. The videos did not have most of the issues or warnings on what issues could arise, leaving me to do an abundance of research on my own on how to do it. The problem isn't the needing to problem solve. It's the ambiguous tire design. I have dumped too much money into attempting to fix THE FRONT TIRE AND ONLY THE FRONT TIRE but to no avail. I have spent months trying to fix this scooter but let this be my lesson on the quality of this scooter. You get what you pay for but apparently, I paid for crap. Please heed my warning and do NOT buy from this company unless you are thirsting for agony. P.S. I am still trying to put the motor back into the front tire, but nothing works. At least I learned my lesson about this quality and WILL NOT be buying another one. EVER.
Response from TurboAntJul 9, 2025
Hello Ashton, We’re truly sorry to hear about the immense frustration you’ve experienced with your X7 Max’s front tire repair. While pneumatic tires (like those on the X7 Max) can occasionally face flats, we regret that the reassembly process has caused so much distress—this is not the experience we want for our riders. What’s most concerning is that we have no record of your emails about this issue; had we known sooner, our support team could have provided step-by-step guidance or replacement parts to ease the process. To urgently address this, we're wondering if you sourced inner tubes from a third party since we didn't find any tire orders from you. They may not fit our tire design properly. We’ve emailed you directly with some instructions and assistance. Please check your inbox (and spam folder). Your patience is invaluable as we make this right. Best regards,
Ryan P.
I had an issue with the email I entered. The response and help I received was quick and helpful.
Response from TurboAntJul 9, 2025
Hello Ryan, We’re so glad to hear that our team could quickly resolve your email issue and provide the support you needed! Your satisfaction means everything to us, and we’re thrilled we could help. Best regards,
Michael W.
The customer service team was Incredibly responsive and helpful. They offered immediate solutions and followed up to ensure my issue was resolved.
Response from TurboAntJun 20, 2025
Dear Michael, Thank you so much for taking the time to share your positive experience with our customer service team. Your kind words truly mean a lot to us and serve as a wonderful motivation for our team. We’re delighted to hear that you found our support responsive and helpful, and that the solutions provided met your needs. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Warm regards,