TurboAntReviews of turboant.com

Great service

Super site ! Je recommande !

I bought X7 Pro on 3rd of the May 2022, it arrived me on 10th of May 2022. My order number is EN15203TA. The scooter was dirty out of the box. I had my first drive on the day it arrived, before I drive, I charged the battery for 8+ hours without unplugging, however as soon as I throttle one of the 5 bars disappeared and then I'd known that I may go to a refund or a return with that product. The day after, I had my second ride and it took approximately 7 miles to kill the battery with full throttle mode, and I called the turboant.com support and told them that my battery does not last long as they marketed and they told me that they issued my complaint to the technical suppoprt and they would call me back in a day, they never did! One more day after full of charging the battery about 12+ hours there wasn't even 5 bars, it was only 4 bars where the 4th bar disappeared so soon after I started to ride it on the middle speed mode. Then on my 4th ride I got a flat tire. I ordered one extra battery and 3 more inner tubes. The battery came in a week but the tires were coming from China and it took 2 weeks to arrive. Soon as I changed my flat tire, the first drive I got a flat tire one more time. And I let the company know that I wanted to have a refund on the phone. They sent me an e-mail and I obeyed the instructions of the e-mail and I sent them the e-mail on 10th of June, it's been 17 days and they didn't send me a barcode and now my order date has passed the window which I could refund or return the product. I will file a complain about this company, and I will never let go of this fraud. Update. They finally refunded me. But it does not change my experience with them, I’m left with the time I lost. I thank turboant for their cooperation, and wish they fix their shortcomings soon.

This is a bad product from a bad company with terrible customer service. We bought the M10 scooter for my son at Christmas 2021, and he rode it a few times before the weather turned cold. We charged it up in the Spring, and the scooter wouldn't turn on. I emailed customer service, and what ensued was two weeks of unhelpful responses and convoluted instructions. We did a voltmeter test, and videotaped the results, and over two weeks we could not get a coherent response. My wife jumped in, and she couldn't get anywhere. I finally said to send us a new scooter, or we'll fight the charge through our credit card company. Here is the verbatim response from customer service: "We recommend doing a battery voltage test because it is the fastest way, and also to avoid re-issue of the battery, which still cannot solve your problem and will delay your use. If you have to threaten the process as soon as possible, then we have to reissue the battery for you to the previous address. If the battery can't solve your problem, you will still complain that we wasted your time and didn't solve the problem. isn't it?" When I spoke to a customer service manager I was told that we had over charged the batter by leaving it charging for three days, and that charging it too long voids the warranty. No where in the instructions does it say the battery can be overcharged; there is no warning. The customer service manager told me that we were lucky the battery didn't blow up from overcharging, and that I was irresponsible allowing my 14-year old son to plug it in. Literally, the biggest bunch of BS I've ever been fed. He admitted that the instructions we had been sent didn't make any sense, and he said he would send a new battery even though they didn't have too. It was our fault we left it plugged in more than six hours, even though it does not say that overcharging is a risk anywhere in their material. I'd like to think the possibility of explosion would warrant a heads up, but I let it go. In a lifetime of customer service calls, this one was special. They sent a new battery (which they should have done with our first complaint), and the first time out riding it the back tire went flat. I ordered new inner tube on May 20, and received it on June 1. We rode it a few more times, and the front tire went flat. I just ordered another inner tube ($10 for the tube, and $15 for shipping), and I assume it will take two weeks. I hate this scooter, as much as I can hate an inanimate object. I accept that I bought a lemon, and like Ryan, would like to fling it off a bridge, which I will do the next thing that goes wrong. Do not buy a scooter from this company. You have been warned.

Piece of garbage. If anything goes wrong (and it will) you are stuck without parts for weeks and/or have to pay more in shipping than the cost of the actual parts, wait weeks, and on top of that and they will blame you for the issues. Just chuck $400 off the bridge or donate to a charity. I chose poorly. I'm done trying to reason with them.

I bought this for my son to use next Fall to commute around college. We waited a month to unbox it since he was still up at school and not using it this semester. The battery was dead and would not charge. It was our mistake not to charge ASAP we received it but regardless TurboAnt was very responsive in multiple communications. They helped me troubleshoot which did include getting the battery tested for free at an automotive supply store and shooting a video so they could see that voltage status. A new battery shipped within a week of initially reporting the issue and after the several exchanges/trouble-shooting activities. My son is now having a blast! It's sturdy, well-made and runs smooth. I was not very kind to TurboAnt initially and I appreciate their patience and ultimately in resolving the issue. I have confidence if anything happens going forward they will respond and work with me to find resolution.

I bought an M10 and it was exactly what I was looking for! Range, speed, durability, everything was up to the specs as advertised by TurboAnt for this model. My car will be in a body shop for a month and so I needed a quick and reliable source of transportation and this definitely delivers. Within a week I received my product and after fully charging it and airing up the tires, it has reliably been my transportation to and from work for the past 2 days with great handling, decently smooth ride (minus the bad pavement patches), getting up to speeds of 20mph, tackling decent inclines, lightweight enough to carry to my locker and up the stairs to my apartment, and still having battery to spare when I get home at the end of the day after the 8 mile round trip! The only negative thing I would say about my purchase is that I think I might have received a used or refurbished stock and not a new scooter that I was promised and purchased, as the handlebar display was pretty scratched up out of the box and had these bubbles inside the plastic of it, the body showed some signs of use, aswell as the tires seemed a bit worn, but since I really needed the transportation I wasn’t going to go through the trouble of getting a replacement, and not sure if a small refund would be something TurboAnt would be able to do, I still chose to keep what I’ve got and not complain to much as I am still very much happy with the scooter and my purchase.

About nine months after our purchase the scooter suddenly would not turn on. After testing the battery and charger we sent photos to the Turboant team of the voltage meter test results. Within a week we had a new battery and we are off and running again.