TurboAntReviews of turboant.com

The scooter never worked as advertised. Customer service gives you the run-around. I do not recommend buying anything from TurboAnt.

I ORDERED 2 SCOOTERS AND ONE HAS STOP WORKING COMPLETELY SO IT TOOK FORVER TO RETURN CALL BECAUSE THEY NEVER PICK UP PHONE . SO, NOW WE WERE ASK TO SEND VIDEO WE TOOK CARE OF THAT BUY NOW NOTHING HAS BEEN DONE ABOUT IT OR YOU ARE NOT HEARING FROM THEM THEY ARE NOT HONORING THEIR PRODUCT AND I SPENT 1,OOO DOLLARS ON THESE. THEY KEEP DOWN PLAYING IT I BEEN SENDING EMAILS THEY PRETEND THEY DON'T UNDERSTAND WHAT YOU ARE SAYING. THIS IS AWFUL I GUESS I WILL HAVE TO GO CHANNEL 13 NEWS TO GET RESULTS.

Hi. I cannot get this company to either answer the phone or call me back. We found out within 24 hrs of ordering the scooter that my son is not allowed to have one in his dorm. They have not even come close to fulfilling the order & they want to charge us 8% for canceling it. I have tried to reach them to discuss the situation & they will not answer the phone or return my call.

*Please listen to the other bad reviews* I cannot stress this enough, go with another brand. The other bad reviews are not joking, this company is HORRIBLE. The customer service is a complete joke. I’ve owned my X7 Pro for less than 6 months and the rear tire has gone bad on me twice in a span of less than 5 weeks… I’m below the weight limit, the scooter is not taken on rough roads (I’m very careful about this actually), and I definitely take care of it.. It’s obviously bad quality. When I reached out via email, the customer service person was so rude, not helpful, and blamed me or the “road conditions” for the two bad tires. They also told me I should send pictures of all the roads I ride down so they can “determine” the conditions. How ridiculous. Let me go take a stroll (by walking since my scooter is useless at the moment) and take a picture of every single side walk I ride down. What a joke. There’s better companies out there. Spend a little more on a better quality scooter. Please please avoid this company.

Solid scooter and great service -- I've been enjoying the M10 scooter for several months now. It's got all the power needed to get my 180 lbs up all but the steepest of paths and the ride and features have been great. It did develop an issue where it wouldn't turn on. Cue sad trombone noise as I was worried I'd have all sorts of hassles getting attention from the company. Instead, after a quick video and test showing what was up, they send out a replacement part and got me going again in a matter of days. Really, really great service. It's always easy when things go well, but it's when something goes wrong that you get to really know who you're dealing with. Great job TurboAnt!

I have bought 3 X7 pro from TurboAnt, and wanted to share my review after a year of use. These scooters are excellent. The construction is very sturdy and very well finished. For each scooter we have bought an extra battery to extend our range. I have tested it in different conditions over the months and the performance is very consistent. We reach systematically 20-22km of range, as long as the tires are properly inflated!! So with 2 batteries we can cover almost 45km round trips! One of the battery died recently, and the support at TurboAnt has been astonishing. Very reactive questions and answers. The support has sent pictures to illustrate their demands when asking for info and verifications! They concluded the battery was faulty and shipped a replacement immediately!! That is just amazing! I wish every manufacturer was capable of standing for their products like that!!! I can only highly recommend TurboAnt! Many thanks to them!!

Honestly, stay away from this brand. Any company that cannot provide good customer service is a brand you dont want to deal with. I bought mine in June 2022 and have been very disappointed with it. I wish I knew there were more reviews about this from independent sites. I got the item and noticed immediately that the ride is stagnant. The acceleration is decent. The settings are great, 3 settings to accomodate your needs. However i started to experience issues. I reached out to customer service so many times, via telephone call and via email. The guy on the phone was some what rude. I asked about a return and he was dismissive, name starts with an R i remember, Romerian or something. I told him about the issues, and unlike normal customer service, this guy was not apologizing for the inconvenience and actually blamed me for the issues in a way. Stating things like "did you read the instructions" "You should inflate the tires to 31" and when I asked about returning it and possibly paying the diffrence for the new model, he wasnt helpful. Fine, I called again and this time he says the tire pressure must be at 34 to 35. Again I asked about returning this item due to the issues I am seeing but he refers me to email customer service. Which makes no sense since he is customer service. I emailed them and told them about the countless problems I was having. Again, not even a full 2 months of owning this. They first replied witha video about my brakes and how to fix it, but the video didnt do anything specific except show someone adjusting some part but the hand blocks the part that he is adjusting so it wasnt helpful and there was no sound. Next was the unusual ride, give and go kind of ride with jerkiness. No help there. I continued to email them but their responses werent helpful except for one which taught me how to tighten the stem so that it doesnt shake so much. Again, not even 2 months in, and about 10 uses and I am having all these problems. I again asked about a return and applying the refund to the new model. And yet nothing, they first said that they are unaware of any kind of return that would allow that. Then they just offered to take it back and have it repaired and sent back, Again, the email I sent specifically asked if I can return it and pay the difference in a newer model. Because, if this model is as problematic as I have seen it to be, why would I want the same one? In all, I would have to say pass on this brand. It has so much potential but the lack of accountability on the company and lack of support is problematic. Just because the price of the scooter is low end doesnt mean the service should be low end either. Just to sum up, here are the issues that arised within the 1st 2 months 1) Jerking ride 2) Brakes not strong enough at times 3) Brakes Locking 4) Brakes dont always disengage 5) Battery does not last as they describe (I asked about returning and exchanging for new model) 6) Stem lose and gets worse with each use 7) More jerking in the ride, give and go kind of feel 8) Stem was tightened per instruction, but continues to loosen despite tightening. 9) Requested return options and possible exchange. 10) they offered to fix it, but that would mean sending it out, waiting for them to fix and send back 11) The front wheel shakes from side to side a bit In all, this has so much potential to go past the other brands due to price and range, but the customer service is so minimal, that it isnt worth the hassle.

I've had my scooter for 6 months. First time i road it the tire went flat. Then I fixed, and found out the breaks aren't working. They have not helped me at all now i have a scooter for 6 months and cant use unless i spend more. $150 more