PureStreamReviews of trypurestream.com

It took a few cycles for the discharge valve to fully seat and seal but once it is working well it is great

Shipment took a little longer because of the high demand, but my products arrived in a reasonable time and in good condition! When installing I had one problem not getting the red light to go off, but the problem was answered in the manual. Thankful they thought of everything!

Beware! This company's warranty is a lie! This fountain doesn't meet the standards of operation that they claim! The battery doesn't hold the charge time they claim either! According to their warranty in the direction pamphlet it's easy to return, but when I tried I was given the runaround and had to settle for a 30% discount! It's not worth the ridiculously high price! My advice: run! Don't purchase this junk!

I love how easy it is to use and convenient and just all around easier to use. It didn't take long to be delivered besides it being expensive but I would do it again in heartbeat cause it's worth the money and every cat parent I hear I try my best to show and tell them about this fountain it's worth the price

Took a week for the cat to try it out, but now the PureStream is her main choice. She drinks longer as well, which is great. As a clumsy person it's sometimes awkward walking each tank to the sink, but slow can often encourage steady.

I received the item today finally after weeks of waiting and had already contacted them to try to cancel the order because I found a better more affordable product, but they said it had shipped already (conveniently they did not respond for days). They charged me two times for the shipping fee and I requested a refund which they finally did after the second email in addition to the extended warranty because I didn’t know how long this company would stay in business. I do not like the design because the water tanks are hard to fill without lifting the tray separately. after contacting them to try to return, they said it was not a standard refund so I guess I should’ve checked the details because you cannot even add water to it to see how it works. The 30 day satisfaction guarantee is a total scam because literally you’d just have to get it in the package and then not use it at all for a month for it to get a full refund. Do not buy this product or work with this company!

The first one I purchased didn’t work correctly. They replaced it and gave me a discount and all is well. So far so good. It’s nice to have a clean water for my cats.

Very poor customer service. No replies to my messages. Also, it’s been several weeks and my cats won’t go near it.