PureStreamReviews of trypurestream.com

I placed a pre-order for 2 PureStream fountains & the next day my cat sadly passed away unexpectedly. I requested a refund & to cancel my order, but got no reply after reaching out twice. I had to place a dispute with my credit card company. Only then did she respond & promise to refund my money if I cancelled the chargebacks so I trusted her & did then again she went radio silent. Thank goodness for Capital One refunding my money! Avoid this company. Scammy. Bad business!

Refused to honor cancellation – Owner stalls with excuses and discounts. Avoid this company at all costs. I emailed them to cancel my order on June 30th before it ever shipped. Instead of canceling, they sent an email explaining why the order was delayed. I replied the same day demanding a cancellation, which they ignored. I sent another cancellation email today, and one of the owners personally replied—not to refund me, but to offer a discount to keep the order. I immediately responded begging them to please just cancel it, and they have gone silent. I have sent multiple emails and two platform messages. They completely refuse to honor a cancellation and are holding my money hostage. Capital One is now handling the fraud dispute.

The fountain doesn’t work. I emailed and got no response.

The two fountains took forever to arrive. The red light indicator for the tanks stopped working on both machines within a week. Kitties like them though... and they are quiet.

Both cats and even the dog use it so I have to fill it every (other) day. One with a larger tank would be nice. It would also be nice if you could adjust the settings the way you like; I would prefer 3 hours instead of 6 hours as minimum. Besides that it’s easy to set up and also to clean. I love the design with a RVS tray and without a filter!

I pre-ordered and decided I did not want ot. I asked for my pre-ordered to be cancled. I was told they would and promised a refund. They did not. They sent my pre-ordered and no refund. I am still fighting with them to get them to give me a refund and take back what they said they promised to refund and not send. Do not do business with these people.

My fountain doesn’t work properly and leaks water from the drinking tray into the dirty water reservoir. I’m having to refill it multiple times a day. I’ve tried so many times to get in contact with the company to resolve this but I have had nothing but radio silence. The website says the product is covered by 30 day warranty but how do I get a refund if no one is answering. Crappy customer service and crappy product - and it wasn’t cheap!!!!

It is very quiet and I am very pleased. The unit itself is smaller than my other one I have but the water dish is much bigger. I wanted to fit on my counter. which is perfect spot. I got the 2nd one hoping my little dog would use it as well. It is working perfect and the cat likes it. Took awhile for it to finally arrive due to manufacturing issues, but I was well kept informed during this time. The shipping was quite fast however.