PureStreamReviews of trypurestream.com

Response from PureStreamAug 25, 2026

Hi CM, Love this kind of review because you actually gave it a little time before deciding. 😂💛 It can definitely take a minute for both you and the cats to get used to a different kind of fountain, so I’m really glad it clicked. And YES, seeing how cloudy the used water gets is kind of wild once you realize that’s what would normally keep circulating. So happy you’re loving it now. Thanks for sticking with it and giving PureStream a real shot. 🐾 Victoria Head of Support, PureStream

Response from PureStreamAug 25, 2026

Hi there, Love hearing that your cats are drinking more. That’s the biggest win for us. 💛 I’m also really glad our team took care of you on the rust issue and got a replacement moving right away. That’s exactly what the lifetime replacement coverage is there for. Really appreciate the thoughtful review and the love for PureStream. 🐾 Victoria Head of Support, PureStream

Response from PureStreamAug 25, 2026

Hi Allyson, I’m so sorry this happened. I looked into order #8706 personally and found that it was returned to sender, although it’s unclear why. You should never have had to find this out from a follow-up email or chase us for answers. Please email us at [email protected] and ask for Victoria. I’d be more than happy to take care of this personally and either get a replacement sent out right away or issue you a full refund, whichever you prefer. Victoria Head of Support 🐱

Response from PureStreamAug 21, 2026

Hi Betty, Yesss, love hearing this 💛 So happy the AquaOne is a hit in your house. Thanks so much for the love and for taking the time to leave us a review! Victoria Head of Support, PureStream

Response from PureStreamAug 21, 2026

Hi Drew, I’m really sorry this was your experience with us. The hardest part to read is that you kept reaching out and still didn’t feel like you were getting anywhere. That is exhausting, and support should never feel like an endless loop. I’m Victoria, Head of Support here. I’ve been going back through cases like this personally, and I’d really like the chance to look at yours and see what happened. If you’re willing, please email Support and ask for me by name so I can jump in directly. Hope to hear from you soon! Victoria Head of Support, PureStream

Response from PureStreamAug 20, 2026

Hi Maureen, Really appreciate this review, and thank you for giving PureStream a shot 💛 Totally fair callout on the refill process too. That kind of feedback is genuinely useful for us as we keep improving the product. Sorry your cats basically said “absolutely not” 😂 but I’m really glad we could at least make the refund side easy and keep our word. Thanks again for the 5 stars and for sharing the honest feedback with us. 🐾 Victoria Head of Support, PureStream

Response from PureStreamAug 20, 2026

Hi there, This means a lot to us 💛 We’re a small team building fast, so hearing that the customer service stood out genuinely makes our day. Really appreciate the 5 stars and your support of PureStream 🐾 Victoria Head of Support, PureStream

Response from PureStreamAug 20, 2026

Hi Marie, Love to hear this 💛 We’ve been working hard to make sure the support experience feels just as good as the product, so this one made us smile. Really appreciate the 5 stars and your support 🐾 Victoria Head of Support, PureStream