PureStreamReviews of trypurestream.com

Response from PureStreamSep 3, 2026

Hi Jane, We love hearing that your cats are enjoying their fountain and that you feel better about the water they’re drinking! Thank you for your patience while our team worked through the dripping issue with you. We’re so glad the second round of troubleshooting did the trick. We’ll be here anytime you or your cats need us! Victoria Head of Support 🐾

Response from PureStreamSep 3, 2026

Hi Irene, Thank you so much for your kind words. We’re always happy to help you and your fur babies! Victoria Head of Support 🐾

Response from PureStreamAug 25, 2026

Hi Rebecca, Four happy cats is a pretty solid endorsement 😂💛 I’m sorry one of the fountains gave you trouble, but I’m really glad our team was able to get it sorted and get everyone back to their usual drinking routine. Thanks so much for sticking with us and for the kind words. Hearing you’d buy again means a lot. 🐾 Victoria Head of Support, PureStream

Response from PureStreamAug 25, 2026

Hi Jody, Okay, winning over cats who already had a longtime favorite fountain is a BIG deal 😂💛 Thanks so much for giving us a shot and sharing this! 🐾 Victoria Head of Support, PureStream

Response from PureStreamAug 25, 2026

Hi Margaret, So glad we could get this taken care of for you quickly 💛 Really appreciate the kind words and the 5 stars! 🐾 Victoria Head of Support, PureStream

Response from PureStreamAug 25, 2026

Hi David, I’m really sorry you’re feeling disappointed, especially if the fountain wasn’t working the way you expected! One thing I do want to clarify is that PureStream isn’t designed to run as a constant flow fountain. The water cycles based on the timer setting so your cat gets fresh water without continuously recirculating the same water. That said, I’d still love to make sure yours is working exactly as it should. Please email us at [email protected] with your order number and ask for Victoria. I’ll personally take a look and help get this sorted for you. 💛 Victoria Head of Support, PureStream 🐾

Response from PureStreamAug 25, 2026

Hi there, Really appreciate such a thoughtful and fair review. 💛 It sounds like your girls are very committed to their faucet routine 😂 Cats can be ridiculously specific, so I’m glad to hear the fountain itself worked exactly as it should, even if they ultimately weren’t convinced. Thanks again for giving PureStream a shot, and for your patience while we tighten up our support. We really appreciate you taking the time to share such balanced feedback. 🐾 Victoria Head of Support, PureStream

Response from PureStreamAug 25, 2026

Hi Kristina, Thank you for coming back to update your review. I really appreciate you giving me the chance to step in and get this taken care of for you. 💛 I’m sorry the experience leading up to that point was such a frustrating one. We’ve been making a lot of changes behind the scenes to tighten up our support, and feedback like yours is a big part of that. Hope we can earn back your trust down the road. Victoria Head of Support, PureStream