PureStreamReviews of trypurestream.com

Well, at first I had received my fountain and it had a problem with it and reaching out to customer service, they were so good to replace it with another free of charge after I sent the video of what it was doing. I was very impressed they helped out as soon as possible and got the problem resolved. Can't wait to get the replacement as I know my cat will just love it and it's healthy for her having this system! Thank you customer staff for reaching out to me and resolving the problem right away!

Updated Sept 29, 3026 Unfortunately i still have not received all the items missing from my order. I did receive a splash mat. Also, after a bad shipping experience and what initially appeared to be a positive customer service experience, this company is still having issues with customer service. I contacted them again about the still missing maintenance kit and received an email asking me for a photo of the maling label or packaging, if i understood correctly. i no longer had either. Instead, i provided them with the original order number as well as the secondary order number. That was on Sept 28. No response that day. Today, i received a second email telling me that if they did not hear from me, they were closing the ticket. So apparently had not read my email with the order numbers. Again, no response today. Ultimately, i remain pleased with the product and extremely unhappy with the service. The fountain is easy to clean and my cat is happy with it. Also, the drinking water tank stays clean, without biofilm or slime. If you can avoid the humans involved, i don't think you will be disappointed. Original review 8/30/2026 This may be a bit confusing. First, service. At first, I was not impressed because the delivery was quite delayed, I did not receive everything listed on the “contents” list, the package had been opened/or damaged and rewrapped in white plastic. (As a side, slightly petty note, the little instruction pamphlet was in print so small that this elderly lady had to use a magnifying glass.) Nevertheless, I did contact Purestream and received a very prompt reply and a package sent out containing the missing bits. So I’m not sure what happened with the original system, but so far they earned major points for prompt response time and service. More to the point, is the fountain. Does it work well, how does the cat like it, etc.. Logically, the selling points are sane and sensible, and after going through various fountains over the years, and losing a senior cat to sudden kidney failure, I was beginning to feel the frustration—and disgust—of many of us struggling with biofilm, clean pumps, fountains and hard water. Despite a pump I could disassemble fairly easily and clean, I never felt sure it was completely clean. I washed the plastic bits with anti-bacterial dish soap, probably left scratches removing hard water build up—and that particular fountain was the best I had tried. The Purestream fountain was easy to assemble and understand and so far easy to clean. My cat was at first perplexed—the old fountain had a bubbler—and startled a little when the stainless steel tray is filled, but she seems to have made the switch without any fuss. The clean water tank is simple to refill, the used water easy to empty and rinse clean as well. So far, I’m pretty happy, and as I said, the facts and logic work.

In June 2026, I purchased Pure Stream’s Aqua One pet fountain, which my cat loves! When I noticed non-stop dripping into the waste water container, I emailed Pure Stream’s and the next day, they sent detailed troubleshooting instructions that included a helpful video and manual. I was asked to provide an update on resolution and was advised that if the problem persisted, Pure Stream’s would replace the unit. When I reported the fix did not resolve the dripping, Pure Stream informed me they’d send a new unit, free of charge. They also reiterated the need to run a vinegar cleaning cycle to prevent rusting on the drain spring. I just received the shipping notification within 5 days of my initial outreach. Pure Stream’s communication and customer service are outstanding and their representatives are kind and responsive! Not only does Pure Stream value its customers but demonstrate sincere dedication to pet health through hydration! I cannot thank them enough for their support and assistance!

Their fountains are not perfect but there is no perfect fountain on teh marketplace IMHO. They have been very responsive to my questions and in resolving questions and issues. I like teh idea of clean water bing available for teh animal and not recycled water that is full of bacteria.

The metal water tray won’t hold water. It just slowly drains back into used water bin. What a waste of money. Didn’t come with any instructions at all… took me months to get..

The fountain doesn’t fill the tray when it’s empty half of the time, it’s supposed to sense when the water is out but my cats have had to wait hours with an empty dish and when I try to contact the company about a refund I get ignored. It’s been about a month since I emailed to request a refund. Would not recommend.

Plastic reserviors, plastic pump, tubing to begin with, still spewing mold infested water for the cat to drink. The 2 reserviors fall apart when lifting to clean (frequently, as still with plastic materials). A water bowl cleaned twice a day with fresh water, is preferred by all of my cats.

I have been waiting for 3 weeks for a full refund. I keep getting a run-a-round, NOTHING YET.