PureStreamReviews of trypurestream.com

If I could have designed a cat water dish it would have been this. All 3 of my cats love them! I have one downstairs and one upstairs. The fact that the water dish itself is plate-like is one of the best features, none of the cats like drinking out of bowls after the water level dipped just a bit under the rim due to whisker fatigue. No whisker fatigue here!

The unit worked well for about 2 weeks then the valve that empties the water before refilling ended up only opening and not closing so once the water had drained and the unit tried to refill the small reservoir it just pored the clean water into the used water container and shut off.

The first purestream (Aqua One) I received from the start. However, upon contacting purestream through an email & stating the facts backed up with screenshots of supporting evidence confirming the TRUTH of what was delivered to me. Victoria immediately reached out to me & was sincerely apologetic & made arrangements to have another sent assuring me that it would be checked before shipping it to me. There were no costs. I exressed my thoughts on what ought to be done to improve the drinking fountain making it more better & efficient in the design, as well as the purchase cost, which would not affect their profit margin in making the changes. I recently received the replacement fountain NOT expecting any changes in the original design. It was delivered by USPS. Everything was fine and operates as claimed. My cst is still not trusting it yet, however, letting LOVEY adapt to the new fountain at her comfort level. She had just recovered from a UTI & bladder inflammation. Changed her diet to Sardines packed in Water, or extra-virgin olive oil & a vet prescribed Science Hill Dry Kibble food manufactured for cats who may be prone to UTIs genetically, or due to anxiety or stress after being abandoned or dumped by a previous owner & bring recently rescued & adopted. Lovey was abandoned & I adopted her & she is coming to relax realizing that when I leave the house for a variety of reasons, I am coming home to her & she gets a treat. I maje dure she has fresh food, water & clean litter box before I leave as she is strictly an indoor cat due to my age (77) and health issue. So far things are good & Lovey is calm & relaxed feeling loved, safe & secure in her new home environment where she is the only pet & gets a lot of TLC. I do not believe in writing a review 1st without trying to resolve the matter 1st with the Seller. I gave the rating a 5 based on my interaction with Victoria who was in constant communication with me until I received the replaced PureStream-Aqua One Drinking Fountain. I will be interested to see if the suggested design improvements (4) are made & packaging is improved & sent by an optional method of UPS at a reasonable & fair extra cost rather than USPS. If I see improvements in the next batch manufactured - will purchase. Yes it will cost more; but it will be PERFECT for the Owner & Cat. Their customer service is excellent based on my experience. I have not been paid, nor compensated, or given incentives in submitting this review. Would recommend a pet owner to purchase IF pet is prone to UTIs. CATS are NOT big drinkers of water like dogs (who are adorable pets too). This PS-Aqua 1 Water Fountain is constant in its circulation of fresh water & the owner has control in programming how often one wishes to have the water refreshed in having clean water for your pet. I have mine set at 12 hours (6:00 am & 6:00 pm). NO filter needed & a monthly clean with a vinegar rinse to descale it is a healthy way to keep the drinking fountain in good working order.

It's difficult to clean the part where the water drops, easy for the cats to set off on their on, the advertising makes it look like the water is continuous moving and it's not, since the water isn't continuously moving stuff seems to accumulate more quickly in the water and the dumping process does not get rid of everything, the sound it makes when it dumps the water is so loud it always startles me and the cats, and my cats keep scooping the water out onto my floor cause they hate it.

I bought 2 fountains for my 4 cats. One is still doing great but one decided to malfunction after only a week and half. I emailed Purestream, they quickly got back to me with a trouble shoot to try. They said if that didn’t work to send a video so I did and am waiting my replacement. I have never had such great customer service. Oh, and I just love the fountain that is still working. The girls do too!

My fountain unit was faulty from the beginning and took some time to convince customer service it was bad but they eventually came through with a replacement.

The water tray constantly drips & ends up dry fairly quickly. So unless the kitties are lucky and are right there when the water is initially dispensed they are out of luck until the next scheduled release (whenever that is). Is the water supposed to be held in the dish until the next release? No instructions are provided for interpreting the 6, 9 or 12 hour schedules. Does it release the whole clean water tank in that time frame? No information is provided. I agree I absolutely needed a magnifying glass to read the few instructions that were provided with this unit. I feel like I, the customer have been used for what should have been some decent Beta Testing prior to releasing this product to the public. I see that the blame seems to be Oh you must have received an earlier previously faulty product. SMH.

Do Not like this product...fountain is an expensive joke. NO RESPONSE from company regarding returning it....guess they are waiting for return time to end. Will never purchase anything from this company.