PuraReviews of trypura.com

Response from PuraDec 29, 2025

Hi there, Thank you for taking the time to share this feedback, though I am truly sorry to hear about the significant delay with your December orders. We deeply value your loyalty over the past six years and apologize for the frustration caused by this wait and the difficulty you have had reaching our team. This is certainly not the experience we want for a long-time customer. We would be more than happy to look into this immediately to see what is holding up your shipment. Could you please provide the order number for your most recent order? Additionally, would you mind sharing which specific channels or phone numbers you tried to use to reach us? We are currently receiving customer questions without issue, so we want to investigate why your messages haven't been getting through to us. We are committed to resolving this for you as quickly as possible. Thank you for giving us the chance to fix this.

Response from PuraDec 29, 2025

Hi Lillian, thank you for reaching out. We are truly sorry to hear about this frustrating experience, especially as you are helping your relative navigate this situation. We want to make sure they are taken care of, and we definitely need to investigate where these products were shipped, as we understand you cannot return items that were never received. If this subscription was started without your relative’s knowledge, it is possible this is a result of fraudulent activity. In cases where charges are made without authorization, we strongly advise contacting the associated financial institution to report the fraud. However, we also want to do our part to assist you. If you can provide the order number, we will be more than happy to look into the account details and delivery history to help you get this sorted out.

Response from PuraDec 29, 2025

Hi Jovana, thank you for your feedback. We are truly sorry to hear that you have experienced several issues with your delivery and that you are now hosting for the holidays without your Pura products. We understand how frustrating it is to be waiting on items since the beginning of the month, and we sincerely apologize that this experience has caused you to regret your commitment to us. We would value the chance to look into this delay for you. Could you please provide your most recent order number? We want to investigate the status of your subscription shipment immediately and see what we can do to make this right.

Response from PuraDec 29, 2025

Hi Jessica, Thank you for sharing your experience. We are incredibly sorry to hear that your order is significantly delayed and that you have not received any response to your calls or emails. We understand how frustrating it is to be waiting for a delivery that was expected on the 1st, especially when you have been a loyal subscriber for over a year. This is certainly not the level of support we aim to provide. We would like to look into this immediately to locate your package and investigate why our team missed your previous outreach. Could you please provide your order number so we can get this resolved for you as quickly as possible?

Response from PuraDec 29, 2025

Hi Madison, Thank you for sharing your honest feedback. We are truly sorry to hear about your experience with the shipping delays and the difficulty you have had getting in touch with our team during our available hours. We understand how disappointing this is, especially since this order was intended as a gift and you still do not have an ETA after more than a week. We want to ensure this is resolved for you and that you don't feel hesitant about gifting Pura in the future. Could you please provide your order number? We would like to investigate the status of the shipment with the carrier directly and look into why your calls and chats were missed so we can get this back on track for you.

Response from PuraDec 29, 2025

Hi Rebekah, thank you for your honest feedback. We are sincerely sorry to hear that your experience has been so disappointing, from the missing shipments to the support you received when trying to resolve them. It is never our intention to make you feel like your delivery issues are not our responsibility, and we apologize if our previous communication felt dismissive or unaccountable. We also understand your frustration with the subscription policy, it is difficult to see the value in a commitment when the service hasn't met your expectations. We want to make sure you are heard and that we find a fair path forward. Could you please provide your order number? We would like to personally review your account history, investigate the missing deliveries, and discuss your subscription status to see how we can make this right for you.

Response from PuraDec 15, 2025

Hi Phil, We are so sorry to hear about the frustration you have experienced with the login process and trying to return your order. We would be more than happy to look into this for you and see what we can do to assist. If you could please reply to this review with your order number, we can find your account and most recent order to help move this process forward. We want to ensure you are taken care of and hope to hear from you soon.

Response from PuraDec 15, 2025

Hi Leslie, We are so sorry to hear about your experience. We definitely want to make sure that you are taken care of. I attempted to find your previous communication by searching for your name, but unfortunately, I haven't been able to locate a record of your contact under this name. If you could please share your order number with us, we can look into this immediately and resolve the issue for you as soon as possible. We would love the chance to assist you and do whatever is needed to make this right.