PuraReviews of trypura.com

Response from PuraMar 5, 2026

Hi Deneen, Thank you for reaching out and sharing your feedback with us. I can certainly understand how seeing an unexpected charge would be frustrating, and I want to make sure we provide total clarity on this for you immediately. I have sent a detailed email to help explain the $179.90 charge. This appears to be related to the early cancellation of scent commitments started in September and October of 2025. Because those specific promotions included a one-year commitment, our terms note that an early cancellation results in a charge for the retail value of the promotional items received. Please check your inbox so we can continue this conversation directly. We want to ensure you feel supported and have a positive experience with Pura moving forward. We appreciate your patience and your feedback.

Response from PuraMar 2, 2026

Thank you for reaching out and sharing your experience, Lee. We are incredibly sorry for the frustration caused by your stolen package and the lack of communication you received after providing proof of the incident. This does not reflect the level of support we strive to provide, and we sincerely apologize for leaving you without a resolution for several days. We have requested your information through this platform so we can locate your account and immediately address this for you. We understand how disheartening it is to deal with package theft, and we want to make this right by ensuring you receive the order you paid for. Please respond to our request whenever you are ready, and we will be more than happy to assist you with a replacement or refund. We appreciate your patience while we work to resolve this and thank you for bringing this to our attention so we can improve our service.

Response from PuraFeb 25, 2026

Vi er virkelig trætte af at høre om din oplevelse, og vi vil meget gerne sørge for, at der bliver taget hånd om dig. Vi har derfor sendt en anmodning om dine oplysninger her på platformen, så vi kan undersøge din ordre nærmere. Vi har generelt meget hurtige ekspeditionstider, når en ordre er afgivet, hvilket gør det svært at nå at annullere dem i tide. Det er noget, vi arbejder på at forbedre, men vi vil meget gerne hjælpe dig med at få løst dette nu.

Response from PuraMar 2, 2026

Thank you for sharing your experience with us, Diana. We are truly sorry to hear that the Pura Car Pro hasn't lived up to your expectations, especially regarding the connectivity and scent intensity. We aim for our products to provide a seamless and premium experience, and it is disappointing to learn that you have had to manually connect through the app every time you enter your vehicle. We have sent a request for your information through this platform so we can look into both the hardware connectivity and the specific fragrances you purchased. Our goal is to ensure your device is performing as intended, especially since our scents are designed to be noticeable even in smaller spaces. We would be more than happy to assist you once you respond to that request so we can find a solution and improve your experience. Your feedback is invaluable in helping us improve, and we want to make sure we address these technical issues for you. We appreciate your patience and the honest feedback you have provided after using the device over the past two months.

Response from PuraFeb 17, 2026

Thank you for sharing such detailed feedback regarding your experience with Pura. We are incredibly sorry to hear about the delivery issues you faced with our carrier and the frustration caused by the connectivity limitations of our hardware in your home. It is clear that we fell short of providing the seamless experience we strive for, and we appreciate you highlighting these specific technical challenges with mesh networking. We are glad to hear that Danny was able to provide transparent support and a resolution during this process. Your insights regarding band steering and hardware compatibility are invaluable to our team as we continue to evolve our products to better serve modern, high-tech households. While we are sad to see you move on, we hope to make improvements in the future that might lead you to give Pura another try. We truly value the time you took to help us improve and wish you the very best with your home scenting setup.

Response from PuraFeb 9, 2026

I am so sorry to hear about your experience. Having been a loyal Pura subscriber for over two years, this is certainly not the level of service you should expect from us, and I sincerely apologize for the shipping delays and the lack of support you have encountered recently. I have gone ahead and requested your information through this platform so I can look into this for you personally. Please feel free to respond with your details, and I will be more than happy to investigate your account and your missing orders to ensure we find a resolution. We truly appreciate your long-term support and your patience while we work to make this right. We want to get your favorite scents back into your home as soon as possible.

Response from PuraFeb 9, 2026

I am so sorry to hear about your experience. This is definitely not the standard we strive for at Pura, and I can certainly understand how frustrating it is to deal with recurring shipping delays and a lack of clear resolution. We truly value your support of our products and want to make sure we get this sorted out for you as quickly as possible. I have gone ahead and requested your details through this platform so I can investigate your account further. Please feel free to respond there with your information, and I will be more than happy to personally look up your order history to see exactly what is going on with those shipments and find a way to make this right. Thank you for your patience while we work to resolve this. We appreciate your feedback and look forward to getting your Pura diffusers back up and running with the scents you love.

Response from PuraFeb 4, 2026

Hello LaQuisha, Thank you for reaching out and sharing your feedback with us. We are truly sorry to hear about the negative experience you have had with your delivery and the frustration this has caused. This is certainly not the standard of service we strive to provide at Pura. We would love the opportunity to look into this situation further and see what we can do to make things right for you. I have sent a request for more information through this platform, so please feel free to respond to that request with any additional details or the proof you mentioned. Once we have that information, we can better assist you in resolving this. We appreciate your patience and the chance to address your concerns.