I’ve had a terrible experience with Pura — both the Pura Plus and the Pura Car. The hardware is unreliable, the app is buggy, and the fragrance vials often arrive defective or inconsistent in scent quality. Between constant connection issues, random device errors, and poor customer support, the whole system has been more frustrating than it’s worth.
I really wanted to like the idea of Pura, but after multiple bad experiences, I can’t recommend it. Save your money and avoid the headaches.
Response from PuraOct 20, 2025
Thank you for sharing your feedback. We are truly sorry to hear you've had such a frustrating and disappointing experience with both your Pura Plus and Pura Car devices, as well as our service. This is certainly not the quality or reliability we strive for.
We would love the opportunity to look into these issues: the device errors, app bugs, and inconsistent scent quality, to see how we can make this right. Your feedback is valuable, and it helps us address areas that need immediate improvement.
If you would be willing to provide the email address associated with your account or your most recent order number, we'll have a member of our team reach out to you directly to investigate your specific situation and work towards a resolution.
RB
Radhakrishna B.
Pura's Shady Practices - REFUND MY MONEY
I had a very frustrating experience with Pura. I signed up for a fragrance subscription that came with a "free" diffuser, but when I decided to cancel the subscription, I was unexpectedly charged $74.70 for the diffuser. Nowhere during the sign-up process was it clearly stated that canceling early would result in this charge. It felt misleading and like a bait-and-switch tactic. I would have never agreed to the offer had I known I’d be locked into a hidden commitment. Be cautious—this company relies on fine print to charge customers after cancellation. REFUND MY MONEY PURA - THIS IS A VERY SHADY PRACTICE!!!
Response from PuraOct 15, 2025
Thank you for bringing this to our attention. We apologize for the frustration you've experienced with our subscription and the charge you received. We want to be as transparent as possible with our promotional offers and subscriptions.
The terms and conditions for all promotions, including the "free" diffuser offer, are available and must be agreed to at the time of checkout. This is where the details regarding the charge for the device upon early cancellation are outlined.
We understand your frustration, and we'd be happy to look into this for you. If your cancellation was within the first 30 days of your purchase, we can offer a refund for the device upon its return. To help us find your account and assist you further, please provide the email address or order number associated with your subscription.
LC
luis C.
Es un fraude esto de pura te enganchan…
Es un fraude esto de pura te enganchan diciendo que es gratis la primera entrega y despues te empiezan a cobrar mensualmente sin tu consentimiento CUIDADO CON ESTO !! Y no hay forma de cancelar
Response from PuraOct 13, 2025
Es lamentable escuchar que te sientes así. Queremos asegurarte que nuestro objetivo es ser transparentes con todos nuestros clientes.
Los términos y condiciones de nuestras promociones se presentan de forma clara y accesible al momento de la compra. Entendemos que a veces pueden ser confusos, pero son necesarios para que podamos ofrecer productos de alta calidad a precios tan accesibles.
Si tuviste un problema con tu suscripción o con el cargo, por favor, danos tu número de pedido. Con gusto lo revisaremos y te ayudaremos a resolver cualquier inconveniente.
IB
Iri B.
I signed up for Pura’s subscription…
I signed up for Pura’s subscription because of the ‘free diffuser’ promotion. The scents were far too strong and tacky for my taste, so I decided to cancel. What really frustrated me is that when I unsubscribed, the popup warned I’d be charged for the diffuser but didn’t show the amount. Only afterward did I learn it was $100.
The diffuser works fine, but the fragrances didn’t suit me and the subscription terms feel misleading. Customers deserve to see the exact charge upfront before canceling. Between the overpowering scents and unclear billing, this was a disappointing experience
Response from PuraOct 3, 2025
Thank you for bringing this to our attention. We sincerely apologize for the confusion and frustration you experienced with the subscription and cancellation process. This is definitely not the experience we want for our customers. We understand your concern about the lack of transparency regarding the cancellation fee and the scents not being to your liking.
We'd like to investigate this issue further and help find a resolution. Please provide us with the email address associated with your account so we can look into your subscription details and see what we can do to make this right.
NH
Need H.
Do not get involved with this company
Do not get involved with this company. I do NOT have a subscription and was just ordering off the website. You will never ever receive anything as promised. They use the shadiest company ever to “deliver” products. It will say delivery attempted and you can have a Ring doorbell showing it never ever was attempted. You cannot get in touch with anyone regarding it. No one at Pura and no one at the shady delivery service UniUni. It is a complete AI loop for both of them. You can reach out to Pura on social media and they will tell you to contact their customer service and not social media even though they pretend to try to help for their followers. Save yourself a lot of time and frustration and do not get Pura. They should just sell the item at retail stores bc they have no idea how to fulfill orders, scammy billing and have zero customer service.
Response from PuraOct 2, 2025
Thank you for bringing this to our attention. We are so sorry to hear about your frustrating experience. This is definitely not the standard we hold for ourselves, and we sincerely apologize for the issues you've faced with your delivery and customer service.
We would love to look into this for you and see how we can make this right. We also appreciate you sharing this feedback about the carrier, as we actively use this information to improve our services.
If you are comfortable, please provide your most recent order number so we can investigate the situation and work toward a solution.
NI
Nicholz
Advertised Promotion Not Honored
I attempted to use a promotion that stated it was active on Google. I clicked on the "continue with promotion" and it continued to say "free diffuser" through the entire process of choosing fragrances. When I got to the check out page, it changed and was going to charge me the full price. I took screenshots of the promotion, promotion dates and time stamp of screen shots (I was well within the promotion dates). I contacted Customer Support with these, requesting they honor the promotion that is advertised. They stated that was not a current promotion and "sorry for the inconvenience" (again, I double checked multiple times with the advertised promotion dates). They would not honor it at all. This lead me down a path of more reviews and from what I have read, I dodged a bullet with that, but am still unhappy that companies use false advertising to lure in new customers.
Update: the reply from Pura to my review is odd in that I had sent several emails with pictures showing the item was still in stock, the date the promotion was advertised and the entire process of me going through it. I do not have an order number as I did not complete the purchase as they were not honoring their promotion that was advertised. I would be happy to again show them the promotion screenshots, etc. Wondering how that will be different than the several emails I exchanged with Customer Support regarding this (which didn't resolve anything).
2nd Update: How would I have an order number if I did not complete the purchase? Email exchanges took place over 9/29-9/30/25, or I can reach back out again. I believe there was 6 back and forth emails.
I understand privacy, but there are other ways to resolve a complaint. It is more than just a level of frustration when listed promotions are not honored, it is false advertisement. Let me know who to reach out to and I will again be happy to provide screenshots, etc.
Response from PuraOct 1, 2025
Thank you for bringing this to our attention. We sincerely apologize that this was your experience, as it's certainly not the one we want our customers to have.
We do our best to be as transparent as possible with all of our promotions, and we would love to look into this further to understand where the disconnect may have happened. Sometimes a promotional item may become unavailable if it's sold out, which can cause the promotion to not apply at checkout.
If you are willing to share your most recent order number, we would be happy to investigate the situation for you.
Update:
Thank you for providing this additional context. We understand your frustration, and we apologize for any confusion caused by our previous response.
The reason we asked for an order number was to find your prior communication with customer support. We wanted to look into the situation without asking for any personal information on this public review. We appreciate you providing more details on what you've already done to address this, and we definitely understand how frustrating it is when a promotion you see on Google doesn't apply at checkout. We're actively working to ensure our advertised promotions are always up to date.
We'd still love to look into this for you, and if you do have an order number that you are willing to share, we can look into this situation further.
2nd Update:
I was able to find the ticket and we will be in contact with you shortly.
KA
Kreyol A.
🚨 Stay Away From Pura Home Scents
🚨 Stay Away From Pura Home Scents – Scammy Business Practices 🚨
I normally don’t write reviews, but my experience with Pura Home Scents has been beyond frustrating. This company charged me for a product that I NEVER received. On top of that, they sneakily sign you up for an automatic subscription that locks you in for a year without clear consent.
When I tried to cancel, they still continued charging my card. That’s theft, plain and simple. Customer service is useless, they either ignore complaints or act like you’re at fault. After doing some research, I realized I’m not the only one. A LOT of customers are unhappy and dealing with the same shady tactics.
This company is nothing but a money trap. They lure you in with nice advertising and then drain your bank account without delivering what you paid for. If you value your time, money, and peace of mind. Avoid Pura Home Scents at all costs.
Response from PuraOct 1, 2025
I am so sorry to hear about your frustrating experience. What you've described is not at all what we want for our customers, and we take your concerns about unauthorized charges and unreceived products very seriously.
We always aim to be transparent with our promotional offers and subscriptions, and the terms and conditions are provided at checkout for all customers to review before completing a purchase.
We would be happy to investigate your account to see what happened with your recent orders and any subscription. Please provide us with your most recent order number associated with your account, and we will get this sorted out for you as soon as possible.
SH
Sharon
They have a 130 review and l know they…
They have a 130 review and l know they are horrible because the product the fragrance horrible I want to send it back. I don’t even know how they took money out of my account again I wish I would’ve known they was taking money out of my account. I would’ve stopped it don’t get this no one
Response from PuraSep 26, 2025
Hi Sharon, thank you for sharing your feedback. We’re truly sorry to hear about your frustration with your recent experience. We’d love the opportunity to take a closer look into your account and get this resolved. Could you please provide us with your most recent order number? That will help us quickly review the charges and assist you with the return and refund process.
We want to make sure this is taken care of for you as soon as possible.