The device works well, the scents are nice and last depending on how often you schedule it and the intensity. Don't get the subscription. I gave this 2 stars solely because of the subscription. I got the subscription because I wanted to always have some handy. Well they didn't ship and I was busy. Since it lasted over a month in the beginning I never noticed. I'd end up ordering directly and sometimes it would show up. Then they told me they couldn't do much sense the auto orders were over 30 days ago. When I finally found out how to see order history I was amazed at how much I ordered and how few were ever shipped. Yes, some shipped!
SO
Sara O.
Pura not what it touts
Pura, like so many subscriptions companies, hides things in the small print. They offer a free device but when you cancel subscription, you will pay for it unless you’ve had 12 subscriptions delivered. That is very fine print btw until you go to cancel. Like others, the scents don’t last long and my devices have all had issues. Are the scents nice? Yes. Do they seem more pure than others? Yes. But it’s not worth the price tag. Skip it. Find something else that is not subscription based. Very disappointed with the company. Oh, and you’ll get an AI generated response to questions and concerns.
Response from PuraSep 20, 2026
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you’ve experienced with your subscription, devices, and fragrances.
We did reach out requesting some additional information so we could locate your account and review your experience more closely. Unfortunately, we have not received the requested information, which means we’re unable to identify your account or personally address the concerns mentioned in your review at this time.
We’d still be happy to take a closer look. If you’re willing to provide the requested account information, our team can review your subscription history, device concerns, and any charges associated with your account so we can provide a response specific to your situation.
We appreciate the feedback and hope you’ll give us the opportunity to help.
Best,
Pura Customer Care
KI
Kitkatkitty
I can see there is a huge problem with…
I can see there is a huge problem with the shipping company they are using. Most of the reviews state they are receiving their product late. This is my experience as well. My first order arrived quickly my second order after waiting 8 days I contacted them & the shipping company “lost” my order. I’m now waiting on my order I hope they don’t “lose” my order again. If I don’t receive this order in a timely manner I will not be ordering from again. I read a review with Pura stating they have a quick delivery but clearly that’s not true they need to go through a different shipping company because the one they are using now has problems.
Response from PuraAug 14, 2026
Hi there, we’re sorry for the frustration you’ve experienced with your recent deliveries. Having one order lost and then being left wondering whether the replacement will arrive is understandably disappointing.
We work with multiple shipping partners depending on the order and destination, and we expect packages to be delivered reliably regardless of the carrier. We appreciate you sharing this feedback, and we hope your replacement arrives quickly and without any further issues. If anything does come up with the shipment, our team is happy to make sure you’re taken care of.
JW
Jeani W.
I ordered replacement diffuser refills…
I ordered replacement diffuser refills and the company that they chose, now granted they use multiple companies, however they used uni uni to ship mine and apparently uni uni can't get two diffuser refills from downtown Atlanta 14 whole miles to where I live. They claim that they tried to deliver it this morning when I was home but we all know that's a bunch of bullshit. I am shocked that Pura would use A shipping company without checking the shipping company's reviews. They have a horrible BBB score and horrible reviews on lost and undelivered packages. What a shame. I'm tempted to return my diffusers and start with a different company
Response from PuraAug 14, 2026
Hi Jeani, we’re sorry for the frustration with your delivery experience. We completely understand how disappointing it is to be home expecting a package only to see an unsuccessful delivery attempt.
While we work with multiple shipping partners depending on the destination and order, we still expect every package to be handled and delivered reliably. We’d be happy to look into what happened with this shipment and make sure you receive the refills you ordered. Please reach out to our Customer Care team with your order information so we can help get this resolved.
HS
Heather S.
Tech issues CONSTANTLY and when reach…
Tech issues CONSTANTLY and when reach out keep passing your around telling same steps been told that didn't work over and over and don't want to refund, when finally get refund they do not provide shipping return label. When working correctly I ltive the time set options to run, scents are nice but definitely EXPENSIVE. Ended up finally fed up tech issues and quit using.
Response from PuraMay 25, 2026
Hi Heather, thank you for sharing your experience with us. We're really sorry to hear that things didn't go the way they should have. What you've described is not the experience we want for our customers, and we completely understand your frustration.
We've already reached out through Trustpilot to get your information so we can look into everything more closely and make this right. We hope to connect with you soon.
JE
Jeff
Wish I didn’t buy this system.
Well - wish I would have read these reviews before buying so many units. My initial impression was positive - so I purchased more units throughout the condo. They never really covered the place very well. Gaps in scent coverage - even with six units running. Best ones were in small spaces like bathrooms. Scent vials exhaust quickly and the prices are grossly high. Plus - no way to refill yourself. Took them all out of my house after 3 months and replaced with a whole house hvac diffuser from Aromadd - wow - much better and covers my whole place. Better investment.
Response from PuraSep 25, 2025
Thank you for sharing your experience with us. We’re truly sorry to hear that the system didn’t meet your expectations. We’d love the opportunity to earn back your business and provide you with a better scent experience. Please don’t hesitate to reach out to our support team, and we’ll be more than happy to explore what we can do to make things right.
BB
B B.
High priced junk
I fell in love with the scents on my first order of Pura, so much so that I bought another diffuser. After 2 months, the same scents literally went away, right out of the box, and even on strong…nothing!!
I’m not into conspiracy theories, but my daughter bought several for her 5,000 sq ft home and had the exact same experience. My average cost for these refills was about $100, my daughters bill was much more! i was purchasing the vials every couple weeks, until i just couldn’t let myself be taken anymore. I think this is a scam!
Response from PuraAug 19, 2025
Hi Brenda, thank you for sharing your experience. We definitely want to make sure you’re getting the absolute best from Pura, and I’m sorry to hear this hasn’t been the case. The scents should be lasting and enjoyable, so we’d love the chance to take a closer look at your orders and see if this is tied to a specific fragrance or something else we can help resolve. Please reach out to our support team directly with your order details, and we’ll be more than happy to investigate further and get this sorted so you can fully enjoy your scent experience.
SK
Sharon K.
Unreliable delivery service
I do love my Pura and the scents. I have 3 Pura 4’s and 2 Pura Plus’. My problem is with delivery of my subscription each month. They are not delivered within 3-5 days. The problem seems to be with the delivery service they use- for me usually One Stop Mailing. It has taken 2-3 weeks to recieve them after I’ve been charged. The last time this happened I was informed that it was the delivery services fault. I somewhat understand that but when you have numerous complaints about this issue it’s time to make a change. I was offered a free fragrance for the delay but if I can’t get it delivered it’s not much of a consolation. I have my subscription and two others orders that haven’t moved for days according to tracking. I canceled my subscription today. My two daughters got Puras at my suggestion. I won’t be recommending them anymore. I’m just so disappointed that this hasn’t been resolved.
Response from PuraJan 21, 2025
Hello Sharon,
Thank you for sharing your experience and for being a loyal Pura customer. We’re glad to hear you’ve enjoyed using your devices and scents, but we’re truly sorry for the repeated delivery delays you’ve experienced with your subscription orders.
We understand how frustrating it can be to wait weeks for your orders, especially when timely delivery is such an important part of the subscription experience. While carrier delays can sometimes be outside of our control, we take full responsibility for ensuring that our customers receive their orders promptly. Your feedback about our delivery service is invaluable, and we’re actively evaluating our shipping partners to address these ongoing concerns and improve delivery times.
We also regret that the delays impacted your overall experience to the point where you felt the need to cancel your subscription. While we understand your decision, we’re deeply disappointed that we didn’t meet your expectations. Please know that your feedback has been heard and will help drive the changes necessary to better serve our customers moving forward.
If there’s anything we can do to assist with your remaining orders or if you’d like to share additional concerns, please feel free to reach out to us at [email protected]. Thank you again for your honest feedback, and we hope we can earn back your trust in the future.