Julie T.
Love their product - Great Fragrance Options
I'm updating my review from 1 star to 4 stars... Pura moved quickly to resolve the issue (before they even responded to this message). The first person I spoke with was not overly helpful, but I reached a truly remarkable customer service associate via email and the problem was resolved quickly. I didn't want to leave a harsh review without further update. Love their product, but the 3rd party they use for shipping is awful - product doesn't arrive on time, or doesn't get shipped to the correct address - and they feel very little responsibility for resolving the issue. Literally lost $100 worth of product and they were completely unhelpful. The shipper (SpeedX) isn't much better. I can't give a company like that my business.
Response from PuraApr 24, 2026
Thank you for sharing your feedback with us, Julie. We are truly sorry to hear about the frustrating experience you had with the delivery of your order. It is disappointing to know that our shipping partner fell short of the high standards we strive to provide for our customers, and we certainly understand how upsetting it is to lose both your time and your investment. We have sent a request for your information through this platform so we can look into your account details further. Our team would love the opportunity to make this right and ensure you are taken care of properly. We appreciate your patience and your kind words about our products. We look forward to hearing back from you so we can resolve this as quickly as possible.