PuraReviews of trypura.com

Response from PuraOct 16, 2026

Hi Angela, We're sorry to hear about your experience and understand how frustrating it must have been to feel that your concerns weren't being addressed. After reviewing your correspondence with our Customer Care team, we can see that we've offered to send replacement fragrances as a courtesy to help resolve this. Our team reached out on October 15 requesting confirmation of your shipping address and the two fragrances you reported missing. We're more than happy to get those replacements sent your way as soon as we receive that information. We appreciate your patience and the opportunity to make things right. Best, Pura Customer Care

Response from PuraOct 2, 2026

Hi Drew, Thank you for sharing this feedback. We’re sorry to hear how frustrating it’s been trying to get the help you need, especially with something as straightforward as updating an address. We’ve requested some additional information from you through Trustpilot so we can locate your account and better understand what happened. We’d like the opportunity to personally review your experience and help resolve any outstanding issues and make this right. We appreciate you bringing this to our attention and hope we can make this experience better for you. Best, Pura Customer Care

Response from PuraOct 2, 2026

Hi Rachel, Thank you for taking the time to share your experience. We’re sorry to hear how disappointing your experience with Pura has been, especially after initially being excited to receive your diffuser as a gift. We also noticed your concern about your recent fragrance order being in transit for more than two weeks. That is certainly longer than we would expect, and we’d be happy to look into the shipment and help make things right. We’d also be happy to assist with the concerns you mentioned regarding fragrance strength and longevity. There may be some settings or troubleshooting steps we can walk through with you to help improve your experience with the diffuser. We’ve requested some additional information through Trustpilot so we can locate your account and order details. Once we receive that information, we’d be happy to take a closer look at the shipment and see how we can help address your concerns. We appreciate you giving us the opportunity to help. Best, Pura Customer Care

Response from PuraSep 20, 2026

Hi Holly, thank you for sharing your feedback. We’re sorry to hear about your experience. Our team has been in direct communication with you regarding your concerns, and we appreciate the opportunity to work with you directly.

Response from PuraSep 20, 2026

Hi Heather, We’re sorry to hear about your experience and would genuinely like the opportunity to connect you with a member of our team for personalized support. Unfortunately, no account or contact information was provided with your review, so we haven’t been able to locate your account or reach out to you directly regarding the issue you’re experiencing. If you’re willing to provide the requested information, a member of our team would be happy to personally review your concerns and help determine the best next steps. Best, Pura Customer Care

Response from PuraSep 2, 2026

Hi Becky, We are so sorry for the frustration caused by this experience. While you signed up for a subscription promotion in exchange for free items, we're more than happy to waive that early cancellation fee. We processed your refund for this, and you should have received an email regarding the refund details. Thank you again, and take care! - Pura Customer Care

Response from PuraSep 3, 2026

Hello there, We are very sorry to hear about this frustrating experience with your diffusers! Our Customer Care Team responds to all inquiries, so we would love to check into this. If you can confirm your email address, we'd be happy to see how we can assist you. We also recommend checking your spam or promotions folders in your email, as our replies from our Customer Care Team can often end up there. Thank you! - Pura Customer Care

Response from PuraSep 1, 2026

Hi Bill, We're very sorry to hear about this experience. We'd love to properly look into this for you and see how we can make it right! We are unable to locate your account or purchases under the email address or phone number you provided. If you'd like to send us over your order number, we'll be able to get that pulled up and then can continue to assist you via email! Thank you so much. - Pura Customer Care