PuraReviews of trypura.com

Response from PuraFeb 3, 2026

Hello Karen, I am so sorry to hear that your diffuser has stopped working. We definitely want to make sure you are taken care of, especially since you have fragrances ready to use and we want you to be able to enjoy them. Please know that your device is covered by a one-year warranty. We would be more than happy to walk through some troubleshooting steps with you, and if we are unable to resolve the issue, we can certainly provide a replacement for you. I have gone ahead and requested more information regarding your specific order and situation. Please feel free to reply to that request so we can look into this further and find the best way to help. We appreciate your feedback and look forward to getting this resolved for you.

Response from PuraFeb 2, 2026

Hello Dan, Thank you for sharing your feedback with us. We sincerely apologize for the delay in getting your fragrances to you and for the frustration this has caused. We understand how disappointing it is to wait over two weeks for an in-stock order, and we take your concerns regarding our shipping partners very seriously as we work to improve our delivery experience. We want to make this right and ensure you are taken care of. We have sent a request for your information, and if you can please reply to that, we would be more than happy to look into your specific situation and provide a credit to your account. Our team is eager to rectify this and find a way to make things better for you. We appreciate your patience and your honesty, as it helps us identify where we need to improve. We look forward to hearing from you so we can resolve this as quickly as possible.

Response from PuraFeb 2, 2026

Hello Kelly, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration you have faced with your subscription and for the difficulties you encountered when trying to reach our support team. We want to make sure you are taken care of, and we certainly do not want you to be charged for a subscription that you no longer want. Our phone number is available on our Contact Us page at https://help.pura.com/en/contact-us; once there, simply click on the phone number option to view our contact details. I have also sent a formal request for your information through this platform. Please feel free to reply to that request directly, and I will be more than happy to look into your account personally to resolve these charges and fix this for you. We appreciate your patience and the opportunity to make this right.

Response from PuraJan 20, 2026

We are incredibly sorry to hear about your experience. It is disappointing to learn that your diffuser isn't working as expected and that you have felt unheard regarding your cancellation request. This is certainly not the standard of service or quality we aim to provide, and we want to get this resolved for you immediately. To help us locate your account and assist you right away, please send a recent order number to this review. We will review your account history to ensure your subscription and device issues are fully addressed.

Response from PuraJan 12, 2026

Hi Sandra, Thank you for sharing your feedback. We are sorry to hear about the frustration caused by your Pura Car Pro activating on its own and the resulting loss of fragrance. It sounds like your device is currently in "Automatic mode," which is the default setting designed to turn on when motion is detected, but we understand you prefer full manual control. You can easily adjust this behavior within the Pura app. simply navigate to your device settings and toggle "Automatic mode" to the off position. This will prevent the diffuser from turning on automatically when you enter your vehicle, ensuring it only runs when you choose to start it. If you have any trouble locating this setting or need further assistance, please reach out to our Customer Experience team at [email protected]. We appreciate your patience and hope this helps you enjoy your fragrance exactly how you want it.

Response from PuraJan 7, 2026

Thank you for sharing your honest feedback with us. We are genuinely sorry to hear that both of your diffusers have stopped working and for the frustration caused by the timing of this issue. We understand how disappointing it is when a product does not meet expectations, especially when it concerns longevity. It is never our intention to prolong the troubleshooting process to bypass warranty coverage, and we regret that your experience with our support team felt that way. We aim to support our customers fully and want to ensure you feel heard and valued, regardless of the warranty status. Could you please provide your order number? We would appreciate the opportunity to take a second look at your case, review your history with our team, and see how we can better support you.

Response from PuraJan 20, 2026

Thank you so much for taking the time to share your experience. We are incredibly sorry to hear about your stolen package and the frustration you faced with the delivery and credit card companies. We know how stressful that can be, and we never want our customers to be left empty-handed. We are thrilled that our team was able to step in and get a replacement sent to you immediately. It is our priority to make sure you are taken care of, and we are glad we could help turn a bad situation around. We hope you enjoy your Pura.

Response from PuraJan 1, 2026

Thank you for taking the time to share this feedback. We are truly sorry to hear about the frustration regarding your shipment and the interaction you had with our support team. Hearing that you felt dismissed and that the call ended abruptly is incredibly concerning, as this does not meet our ideal standard of service or the kindness we strive to show every customer. We definitely want to take a look into this further to see exactly what happened with your package and address the service you received. To help us locate your account and investigate, could you please provide the order number you most recently called about? We appreciate your patience and hope to have the opportunity to turn this experience around for you.