RazzleDazzle
Exceptional Support! Finally Solved My Mesh Wi-Fi Connectivity Issues
I want to give a massive shoutout to Danny and the Pura leadership team for their incredible support and persistence. After a rocky start involving some logistical delivery issues with the carrier (UniUni), the team stepped up immediately with full refunds and replacements. The real challenge was a persistent connectivity issue due to my home's mesh Wi-Fi system. For anyone struggling with the "flashing green/red" error on a mesh network, I finally found a verifiable solution after about 30 hours of troubleshooting: I worked with my ISP’s tech support to disable band steering specifically for the Pura devices using their MAC addresses. This locked them into the required 2.4GHz band, and they have been working perfectly ever since. During this extensive setup process, I had to run the units around the clock for testing, and the Pura team has been amazing in working with me through every hurdle. It is rare to find a company that stays this committed to a customer’s success. The devices look sleek, the scents are fantastic, and the app control is a game-changer. If you have a complex home network, don't give up—Pura’s support team is world-class and will stick by you until it’s right!
Response from PuraFeb 17, 2026
Thank you for sharing such detailed feedback regarding your experience with Pura. We are incredibly sorry to hear about the delivery issues you faced with our carrier and the frustration caused by the connectivity limitations of our hardware in your home. It is clear that we fell short of providing the seamless experience we strive for, and we appreciate you highlighting these specific technical challenges with mesh networking. We are glad to hear that Danny was able to provide transparent support and a resolution during this process. Your insights regarding band steering and hardware compatibility are invaluable to our team as we continue to evolve our products to better serve modern, high-tech households. While we are sad to see you move on, we hope to make improvements in the future that might lead you to give Pura another try. We truly value the time you took to help us improve and wish you the very best with your home scenting setup.