PuraReviews of trypura.com

Response from PuraJun 4, 2026

Hi Justin, Thank you for sharing your experience and we're really sorry to hear your car diffuser stopped working. We completely understand how frustrating that must feel, especially after years of loyalty and investment in our fragrances. We did want to share some helpful information here. While our devices do come with a one year warranty, active Pura subscribers are covered under our lifetime warranty. So if you have an active subscription, there may absolutely be something we can do to help get you taken care of with a replacement. We've already reached out through Trustpilot to get your contact information so we can look into your specific situation and see what options are available to you. We'd love the chance to make this right and keep you in the Pura family.

Response from PuraJun 3, 2026

Hi Lex, We're really sorry to hear about your experience. Missing orders and feeling like you couldn't get the help you needed is absolutely not what we want for any of our customers, and we take this seriously. We've already reached out through Trustpilot to get your contact information so we can look into everything personally and make this right. We hope to connect with you soon. Edit: Hi Lex, We completely hear you and we understand why that feels frustrating. We genuinely want to look into your missing orders and get this resolved for you, but we're unable to locate your account with your name alone. Could you share your email address through Trustpilot so we can track down your account and get to work on this right away?

Response from PuraMay 31, 2026

Hi Alexandria, We're really sorry to hear you feel this way. This is absolutely not the experience we want for any of our customers, and we take feedback like this seriously. We've already reached out through Trustpilot to get your contact information so we can look into your situation personally and make things right. We hope to connect with you soon.

Response from PuraMay 25, 2026

Hi Danielle, thank you for sharing this with us. We're really sorry to hear that the experience hasn't been what you were hoping for, and we completely understand how frustrating that feels especially when you were genuinely excited about the product. We've already reached out through Trustpilot to get your contact information so we can look into your situation more closely and see how we can help. We're looking forward to connecting with you soon.

Response from PuraMay 25, 2026

Hi Heather, thank you for sharing your experience with us. We're really sorry to hear that things didn't go the way they should have. What you've described is not the experience we want for our customers, and we completely understand your frustration. We've already reached out through Trustpilot to get your information so we can look into everything more closely and make this right. We hope to connect with you soon.

Response from PuraMay 20, 2026

Hi Michael, thank you for sharing your feedback with us. We completely hear you, and we're sorry your experience left you feeling this way. Your loyalty genuinely means a lot to us, and we never want a valued customer to feel like that. We've already requested your contact information through Trustpilot so we can connect with you directly and look into this further. We'd really love the chance to make this right.

Response from PuraMay 19, 2026

Hi Michelle, We really appreciate you sharing this, and we're truly sorry the experience left you feeling this way. That's not at all what we want for anyone who brings Pura into their home. We've already reached out to you through this platform to get your details, and we'd love for you to respond there so we can look into everything personally. We want to take a real, close look at what happened with your devices and your account, and we're committed to making sure you walk away with a resolution that actually feels right. You have our word that this won't be the same experience you had before.

Response from PuraMay 11, 2026

Hello Mark, We are very sorry to hear about the trouble you have had with your diffusers and the frustration caused by your experience with our support team. It is never our intention to leave a customer feeling unsupported, and we sincerely apologize for the long wait times and the disconnections you encountered. We have sent a request for your information through this platform so we can locate your account and look into this further. Even without a physical receipt, we would like to see how we can help resolve this for you and get your devices back in working order. Thank you for bringing this to our attention and for your patience while we work to make this right. We look forward to hearing back from you soon.