OtterReviews of tryotter.com

I rarely write reviews, but my experience with Otter compels me to share. I'm giving them a 1-star rating due to the consistently poor service and equipment quality we've encountered. Poor Equipment: From day one, the equipment (tablet and printer) provided by Otter was subpar. We faced frequent malfunctions and inefficiencies, which directly impacted our daily operations. In a business where every order is crucial, unreliable equipment is not just an inconvenience; it's a liability. Customer Service Frustrations: The customer service experience was equally disheartening. Initially, their sales team was overly persistent, calling up to three times a day. However, once we were on board, the support vanished. Getting assistance for any issue was a Herculean task. We were left to fend for ourselves, writing endless emails or scheduling meetings that seemed more like a time sink than a solution. Lack of Accountability: The final straw was when a mistake on the menu, which was Otter's error, led to significant issues for us. Despite this, Otter refused to acknowledge their fault or offer any form of compensation for the trouble caused. Conclusion: I regret to say that our experience with Otter has been nothing short of a nightmare. The poor quality of equipment and the lack of responsive customer service have not only caused frustration but also financial losses. I strongly advise other restaurant owners to consider these factors seriously before opting for Otter's services. Edit: After a month canceling the services with Otter, we are still facing problems with the platform.

Jorge is great! Our company has undergone significant changes in recent months and he's been right there with us every step of the way. In an industry full of reps who are hard to reach and ever-changing, Jorge has been a reliable constant. Keep up the good work and excellent customer service!

In the past week, Jorge has been really helpful and squaring me and my business away. With his help we are able to be back in business quickly. Jorge resolved my issues and is always profession and friendly. He is a subject matter expert and very reliable.

Jorge has been a phenomenal rep. He's been quick to respond worked after hours to ensure everything was working! I can't express how much otter experience was better with Jorge. Keep up the hard work!!! And thank you!!!!!

Hannah was very helpful and went above and beyond to make sure I was taking care of. Followed up with my case and took care of the issue i had. Thank you

Hey - we've been otter users since the early days of corona - three restaurants injecting into Revel POS - improved accuracy and a huge time saver for my team. The platform has really evolved and I am able to do most programming and publishing myself. I called because our menu links have been really unstable. Previously customer service for menu programming has been frustrating - they've only been available via email and this went nowhere. I pressed to get a call back and thankfully Vina - a support specialist - called me. Over two days we worked together to get everything fixed. She was smart and knowledgeable. After the first day - she did research and identified the underlying problem. She really cared about my problem and worked hard to resolve it. She listened and understood - I'd give her 1000 stars if I could - she's amazing.

Very helpful

NIkki Diaz quickly solved our issue. Great service, this is why we signed up for otter!