Rajeev G.
Non-existent integration Support
Signed up to Otter in September 2023 after much hype. The concept is excellent. The integration process was tiresome, however. First one engineer for initial integration, then a second to sort out the connection to Sumup POS, then a third to sort out Just Eat. Each of the three stopped communicating with me when things got difficult. I even dropped Uber Eat platform to make life easier for them. I am tech savvy so i have been of great assitance. But here we are in January 2024, and my Just Eat integration still has problems. Every morning i have to reset all the opening hours. Otter have been trying to fix this problem since around October 2023. I have sporadic emails with Aimee who has been helpful, but she is only as good as the non-existent support she gets. Apparently the engineering team have been looking at the issue and thats all i know. I have repeatedly asked for someone for whats called the Customer Success Team to reach out to me to talk about compansation for a system that hasnt work and has cost me lost business, but im told they have a backlog too. I made that request 6 weeks ago and Aimee has been reminding them. I will give it to the end of this week to see if someone is actually prepared to talk to me and at leat apologise and explain what the issue actually is. Failing this i will be cancelling my direct debit, sending all the equipment back in the post or probably putting it in the bin. I cant tell you how difficult this has been, at a time when customers are hard to find, when staff costs are rising, and something that is supposed to simplify things, reduce costs and attract customers, singulary fails to work and no one really seems to care. especially those in the mis named Customer SUCCESS Team. My outlet is RajRani