OtterReviews of tryotter.com

We used Otter for just under a year. We were a single BBQ store with both a takeout business and catering business (large trays of food ordered in advance). We were attracted to Otter’s integration with all the delivery services and the separate catering online store front. At lower price point than some of the alternatives we thought it was a good fit for our small business. What we didn’t anticipate is it would take us nearly 6 months to acting get set-up. Simple things like the ability to of a customer to be able to schedule a delivery (during normal operating hours) during a time when our store was closed had to be something that had to designed. This took weeks to resolve and we lost business. Its still mind-boggling it wasn’t a feature already embedded in their system. Once we got set-up, it was regular little annoyances and hiccups but we didn’t have the stomach to actually change again given how hard the initial original implementation was. I guess that is their barrier to entry. Another example of challenges they make their system compatible with just two printers so you’ll be stuck buying them or renting them. We unfortunately closed our restaurant this weekend. The icing on the cake was Otter initially refused to even consider giving us the 10 days of service refunded back to us that we paid. There are more affordable options out there to consider (door dash online ordering is good alternative). Update: Otter refunded my canceled unused subscription. Thank you.

The order issue was eventually resolved but it took over twelve hours.

Had I done this review a few months ago, I would have raved about the amazing support staff and given you 5 stars. Seriously, they were fantastic and responsive. I miss Cameron, Mitchell, Marcos, and Hunter helping me. Lately, the good people must be gone. The new staff is slow to respond, doesn't understand very clear instructions, implements things incorrectly, and disappoints me daily. So frustrating. I did have a great experience today with someone new who took over a ticket from someone else. Levi was great today... hoping there are more like him working for you. If there are, I am happy to come back and update my review. I want that 5 star experience again.

They updated their app recently which hasn't worked with my printer for almost a week. I have submitted countless support claims and am on a support chat right now and still hasn't been fixed. They keep saying they will have to refer me to a different team then ghost me. I haven't heard back at all. I keep contacting them everyday but they still haven't fixed it. I wouldn't recommend Otter at all. They don't have a support number, you have to use their "Chat" support system which is extremely unreliable. If you own/manage a restaurant and need support, good luck! They'll get back to you on their own time, even though they are charging you fully. I wouldn't recommend this company at all. I have lost a lot of money because of them and am currently in the process of switching to a different company. You have been warned. Stay away from Otter Edit:This was the result of today's chat still NOT FIXED! "We tried to troubleshoot again, however, you still got an error in the printer. I need to escalate this issue to our specialized team who will handle the concern further and since you also want a replacement." Edit: They have finally fixed my printer issue. I have updated my review from 1 star to 3 stars.