OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Saleh
Thanks a lot appreciate for everything and thanks again for your help us . Thanks again for your patience Thanks a lot thank you so much.
Response from OtterMay 10, 2024
Thanks for the feedback, Saleh! We're glad to hear that our support was able to assist you with your issues. Looking forward to growing our businesses together! -Alex
Tim B.
If you asked me where the trash is I’d point at this company. From customer service, sales, to support it’s one of the worst experiences I’ve ever had with any company. I’ve been left with nothing to show for and 3 weeks of wasted time. Signed up and everything with no kiosk, system, or replies to my email. Incredible how bad of company this is. DONOT USE OTTER.
Response from OtterJul 10, 2024
Hi Tim, I'm so sorry to hear you've not had a good experience with Otter. I've requested more information from you so I can have someone reach out to you directly to rectify any issues. Thank you. - Alex
Mohsin N.
I was not available for a couple of days but the guy kept his nerve and keep sending me regular emails that reminded me about my concern.
Response from OtterMay 10, 2024
Thanks for the feedback, Mohsin! We're glad to hear that our support was able to keep you updated until the issue was resolved. Looking forward to growing our businesses together! -Alex
merrik Y.
Ahnaf has been more than helpful excellent and very kind gentlemen awesome salesman. beyond satisfied with his help
Response from OtterJul 10, 2024
So glad to hear it Merrik!
Mich De L.
This company is all promises and they don’t actually do anything Pretty sure they are a fake company that scams people out of money We were told they would set everything up with our delivery providers and we are still waiting 5 months later We had to call them all ourselves to set everything up. Nothing was ever integrated into the system they said they would build
Response from OtterMay 2, 2024
Hi Mich! We're very sorry to hear about your support experience. We've sent a request for more information so we can correct any mistakes and improve your overall experience with Otter. Thanks! Edit: Thanks for sharing more details. A member of the team will be reaching out to you shortly. -Alex
Avon M.
Justine Bandojo was excellent, He was professional and patient. I'll give him 100%
Response from OtterApr 29, 2024
Hi there! Thank you so much for your feedback! Justine is one of our best and we're so glad to hear that she was able to help you with your concern. We'll definitely give her a shout-out! Looking forward to growing our businesses together. -Alex
Mallikharjuna Rao A.
Tine very helpful and patience to sort of the things.
Response from OtterApr 29, 2024
Hi there! Thank you so much for your feedback! Tine is one of our best and we're so glad to hear that she was able to help you with your concern. We'll definitely give her a shout-out! Looking forward to growing our businesses together. -Alex
MICHAEL
Joseph was able to figure out a solution to our issue once we got a phone call. Good to go now!
Response from OtterApr 29, 2024
Thanks for the feedback, Michael! We're so glad to hear that Joseph was able to provide you with a solution to your issues and we'll definitely give him a shout-out! Looking forward to growing our businesses together. Thanks! -Alex
