OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Marisol H.
Jae was prompt and helpful.
Response from OtterJun 20, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
geraldo P.
Marizol was the best prioritysupport that i ever had in this 2 years.
Response from OtterJun 20, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
rommel G.
I had a huge problem connecting to DD, Tine was able to figure out the issue and solve the problem. Thank you for your help.
Response from OtterJun 20, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
Doni
Vivien Illustracion good agent
Response from OtterJun 20, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
Maria T.
Justine does a great job!
Response from OtterJun 20, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
Simon B.
This is a useful tool but 2 things bother me. First the tips is added by default, which is a scam for me, because un France we don't tips except if the service is really good, especially in click and collect, and second thing, the newsletter checkbox was checked by default, and I'm pretty sure that's illegal in France.
Response from OtterJul 10, 2024
Hi Simon, Glad you are finding Otter useful, and sorry to hear about these issues. I've requested more information from you so someone on our team can reach out to you directly. Thank you. - Alex
David
Otter was able to process my request all within a few hours. Great job to all.
Response from OtterJun 20, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
christina
this company is the worst ...customer service does nothing to help as they have no idea as to what they have to do.Thewy will put you on hold pretend to work on the problem come back and tell you we will open a case and get back to you. I have cancel with this company for over a month and still not ablle to change or review my menu at the delivery platforms i have call uber and they tell me otter is still attach to the platform I call otter they say no we will open a case and invastigate I am still waiting meanwhilke I have no access to my menu.
Response from OtterJul 10, 2024
Hi there Christina, I'm so sorry about this. I can imagine how frustrating it is to not be able to update your menus. I've requested more information from you so I can have someone on our team reach out to you directly. Thank you. - Alex
